Customer Service - UK Process

Job description

HR Fareha - 7039598707 We are hiring Customer Service Executives for a UK-based Train Ticket Booking process. The role involves assisting customers with train ticket bookings, schedule inquiries, cancellations, modifications, refunds, and providing exceptional customer support. Key Responsibilities: • Handle inbound customer calls related to train ticket bookings. • Assist customers with reservations, cancellations, refunds, and travel information. • Resolve customer queries efficiently while ensuring a high level of customer satisfaction. • Maintain accurate records of customer interactions. • Follow company policies and quality standards. Eligibility Criteria: • Minimum HSC/Graduate. • Excellent communication skills in English. • Freshers and experienced candidates can apply. • Basic computer knowledge is required. Salary & Benefits: • Net Salary: 20,000 22,000 per month. • Travel Allowance: 2,200 per month. • Pacman Incentive: Up to 2,000 per month. Shift Details: • Shift Window: 12:00 PM – 1:00 AM (Rotational Shifts). • 5 Days Working. • 2 Rotational Week Offs. Location: Andheri Preferred Skills: • Good communication and customer service skills. • Strong problem-solving ability. • Ability to work in rotational shifts. • Customer-focused attitude.