Customer Solutions Design Practitioner

Job description

Job Title: Customer Solutions Design Practitioner Req ID: 61584 Job Function: Service Posting Start Date: 13/08/2026 Posting End Date: 20/08/2026 Division: Business Job Location: IND Gurugram Tower C&D Advertised Salary: Within **Role Summary** **What I’ll be doing – your accountabilities** Manage lifecycle, remediation, and automation for Microwave, Optics network elements including legacy PDH and SDH. Ensure accurate Install Base data, vendor-aligned upgrade paths and risk-managed network upgrade execution. - Provides technical concurrence and sign off for high profile and/or critical network changes on major BT core platforms and/or customer bids; accountable for managing technical risk for major platforms. - Provides consultancy on network designs for multiple platforms and/or solutions and/or customers - Develops design patterns across multiple domains. - Responsible for establishing design best practice within a unit. - Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects. - Drives Right First-Time solutions and leads lessons learned - Proposes technical strategy to network platforms and/or customer solutions factoring in high impact and high risk as appropriate. - Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution. - Potentially leads a large matrix team (virtual) and is accountable for complex network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution. - Decides on design scope and design to leading edge high impact and high-risk network platforms and/or customer solutions - Audit & Install Base: catalogue installed equipment HW, firmware versions, licenses, channel plans, and backhaul dependencies - Remediation: address RF performance issues (SNR/RSSI, modulation rates), interference, alignment, and configuration drift; apply patches/hotfixes - Lifecycle Upgrades: plan and execute Software upgrades across the entire install base with staged pilots, maintenance windows, and rollback procedures - Vendor Engagement: coordinate with Nokia, Cambium & Ceragon on constraints, advisories, and recommended upgrade paths; review release notes and field notices - Scripting & Automation: automate backups, compliance checks, and mass config/firmware pushes via APIs/CLI; generate health and KPI reports - Risk Management: define change windows, user impact mitigation, and fallback strategies; maintain risk registers - Documentation & Recommendations: produce execution plans, MOPs, and optimization recommendations - Performance Validation: verify throughput/latency/packet loss and link availability; baseline and monitor KPIs post-change - Decides on network models for design testing. - Decides on approach to resolving customer affected issues to leading edge high impact and high-risk network platforms and/or customer solutions, as appropriate. - Resolves in-life issues to high risk and high impact network platforms and/or customer solutions, as appropriate - Decides how to re-use network designs. - Decides on implementation approaches of technology related transformation activity. **Skills Required For The Job** Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below). - Minimum 10 years of relevant experience in transmission domain **Legacy & Optics Transmission:** - Strong understanding of Transmission Solutions based on Optics technologies - Minimum 5-8 years of hand on experience in WDM, OTN and legacy SDH / PDH transmission. - In-depth understanding of different vendor products like Nokia/Alcatel-Lucent, Avara, Ericsson (Marconi). - Good to have working experience on enterprise and industrial transmission design. - Key achievements in technical expertise on his/her domain. **Microwave Transmission:** - Strong understanding of Microwave Transmission Solutions - Minimum 5-8 years of hand on experience in PtmP Microwave e.g. Nokia/Radwin, Cambium including cnMaestro administration. - Minimum 5-8 years of hand on experience in PtP Microwave e.g. Nokia/Alcatel-Lucent, Ceragon including Ceragon NetMaster. - In-depth understanding of different vendor products like Nokia, Ceragon and Cambium. - Good to have working experience on enterprise and industrial transmission design. - Key achievements in technical expertise on his/her domain. **Common Deliverables:** - Install Base Report: HW/SW versions, licenses, topology, and dependencies - Remediation Plan: defects found, risk, timeline, and expected outcomes - Lifecycle Upgrade Execution Plan (MOP): steps, validations, rollback, comms - Risk Register: risks, impact assessment, mitigations - Post-Change Report: KPI deltas, incident summary, lessons learned - Automation Assets: scripts/playbooks, runbooks, documentation **Preferred / Bonus:** - Nokia Certified: Optical Network Services Expert, DWDM Specialist - Cambium Certification **About The Role** The Customer Solutions Design Practitioner delivers end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas. **What You’ll Be Doing** - Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. - Executes the technical direction and delivers optimum solution design for customers. - Reviews and validates both new developments and in-life products and services, ensuring full integration across all aspects. - Contributes to the improvement of design and delivery capabi