Customer Success Associate

Job description

Springworks is on a mission to build tools and products that power the era of Remote/Hybrid work. Our products are trusted by over 350,000 remote/hybrid employees across 10,000+ organizations in 55+ countries—helping teams work smarter, faster, and more collaboratively. Our product suite includes: Our product suite includes: - **SpringVerify:** A B2B background verification platform for seamless hiring. - **EngageWith:** A recognition platform that fosters vibrant workplace cultures. **Role Overview:** We are in search of proactive and communicative candidates who are passionate about our products and the clients we serve. The Customer Success Associate will act as a point of contact for our clients, responsible for managing and growing the company's relationships with them. By developing long-lasting, mutually beneficial connections, you will strive to find the products that best fit each client's individual needs. Experience in Background Verification(BGV) is required. **Please note: Visits to client offices are a key requirement for this role, so apply only if you’re comfortable with client-facing travel. Local travel expenses within city are not reimbursable.** Key Responsibilities - Develop and maintain strong relationships with key clients. - Act as the primary point of contact for assigned accounts, addressing issues or concerns and providing timely, effective solutions. - Collaborate with sales, marketing, and product teams to develop account strategies that drive revenue growth and customer retention. - Understand the client's business and industry to identify opportunities for growth. - Ensure the timely resolution of client concerns and issues. - Attend industry events, conferences, and networking opportunities to build relationships and promote our products and services. In Your First Month - Fully understand our products, services, policies, and systems. - Familiarize yourself with CRM (Zoho) and other necessary software. - Be introduced to key accounts and understand their business needs and goals. - Start building relationships with key stakeholders of each client. In Three Months - Develop strong client relationships and begin independently managing client issues. - Gain an understanding of industry trends and competitor activities. In Six Months - Independently manage client accounts and resolve issues effectively. - Develop strategies for retention and growth within the current client base. - Start mentoring CX Interns on the process flow. Requirements - Graduates with interest and knowledge in key customer success/account management duties. - Proven knowledge in customer-facing account management in a B2B environment. - Ability to build and maintain strong relationships with clients, understanding their needs and providing tailored solutions. - Experience in upselling, cross-selling, and renewals. - Strong communication, negotiation, presentation, and interpersonal skills. - Ability to work independently and collaboratively in a team environment. - Proficiency in Microsoft Office and CRM software like Zoho. - Experience with BGV checks - Employment, Education, Address, Court Checks etc.. Benefits - Health scheme that covers physical, mental, and social well-being. - 30 annual paid leave days to relax and recharge. - Freedom and flexibility of asynchronous communication. Join us at **Springworks** and contribute to our mission of delivering exceptional value to our Pay: ₹300,000.00 - ₹500,000.00 per year Benefits: - Health insurance - Paid sick time - Paid time off - Provident Fund Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): - How many years of experience do you have in Background Verification(BGV)? - What is your current fixed CTC? - What is your expected CTC? - What is your official notice period? - If your notice period is more 30 days or above, is that negotiable? If yes, how many days? - The role requires regular visits to client offices. Are you comfortable with travelling? Experience: - BGV: 3 years (Required) Willingness to travel: - 75% (Required) Work Location: Hybrid remote in Bengaluru, Karnataka