Customer Success Manager

Job description

Job Description - -------------- **Zenatix by Schneider Electric** is looking for a dynamic and customer-focused **Customer Success Manager** to join our growing team. If you're passionate about building strong customer relationships, driving business outcomes, and working at the intersection of technology, energy management, and customer experience, we'd love to hear from you. **About Zenatix by Schneider Electric** Zenatix is Schneider Electric's IoT-driven energy and facility management platform that helps businesses improve operational efficiency, reduce energy consumption, and enhance decision-making through data-driven insights. **Key Responsibilities** **Customer Onboarding \& Adoption** * Lead onboarding and training programs for customer SPOCs to ensure effective adoption of Zenatix solutions. * Enable customers to achieve their business and operational goals through successful solution deployment. **Customer Engagement \& Support** * Act as the primary point of contact for customers throughout the project lifecycle. * Ensure high customer satisfaction through proactive communication and timely delivery of commitments. * Manage customer escalations effectively and drive resolution in collaboration with internal teams. **Account Growth \& Revenue Management** * Own customer retention, renewals, and account growth. * Identify and drive cross-sell and upsell opportunities across the Zenatix portfolio. * Build long-term relationships with key stakeholders and generate referral opportunities. * Proactively manage upcoming renewals and expansion discussions. **Project Planning \& Execution** * Define project milestones and execution plans while proactively managing risks. * Coordinate with customers and cross-functional teams to ensure seamless deployment within agreed timelines. * Drive successful project delivery and adoption. **Customer Health \& Success Management** * Monitor the performance and health of deployed solutions. * Coordinate with internal troubleshooting teams to ensure issue resolution within defined SLAs. * Conduct periodic business reviews and identify potential risks before they impact customer satisfaction. **Voice of Customer** * Understand customer use cases, challenges, and evolving business needs. * Capture actionable feedback and communicate it effectively to product and leadership teams. * Advocate for customer-driven enhancements and improvements. **Customer Advocacy** * Build trust, transparency, and strong partnerships with customers. * Represent customer interests within Zenatix and Schneider Electric. * Drive customer success stories, references, and advocacy opportunities. **What We're Looking For** ✅ 4 years of relevant experience in Customer Success, Key Account Management, Client Services, Project Management, or related functions. ✅ Bachelor's degree in Engineering (Master's degree preferred). ✅ Ability to thrive in a fast-paced, high-growth environment with minimal supervision. ✅ Strong analytical, communication, presentation, stakeholder management, and problem-solving skills. ✅ Proven ability to manage multiple customer engagements while driving business outcomes. **Why Join Us** * Be part of **Zenatix by Schneider Electric**, a leader in IoT-enabled energy management and sustainability solutions. * Work with cutting-edge technology shaping smarter and more sustainable businesses. * Collaborate with talented teams in a fast-growing and innovation-driven environment. * Build a rewarding career with one of the world's most respected energy management and automation companies.