Customer Success Manager

Job description

**Responsibilities:** - Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction. - Develop, prepare, and nurture customers for Account growth. - Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued support. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. - Program manage account escalations. - Collaborating with Sales, Product Management and Solutioning. - Create reports, notes, presentations for business review discussions. **Qualifications** - 2+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. - Total experience: 4+ years - Experience in Training and Education will be preferred. - Prior experience in SaaS is desirable. - Experience in handling Strategic Enterprise clients in the US market will be desirable. - MBA/Masters is desirable. **Requirements** - Youre driven: No one needs to push you to excel; it’s just who you are. - Very good written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - Thrives in a multi-tasking environment and can adjust priorities on-the-fly. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers: They win, so you win. - Working exposure in AMER business hours & rotational schedules - Knowledge of Salesforce desirable and Intermediate MS Excel Skills is a must.