Customer Success Partner - Retail & Lifestyle

Job description

About Us: Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. WHAT WE OFFER: This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. Key Responsibilities: Account Management & Contract Renewals • Partner closely with Sales Representatives and Account Owners to manage and grow strategic Retail & Lifestyle customer accounts. • Align with commercial, product, operations, customer experience, pricing, and finance teams to execute customer plans and achieve business objectives. • Own and coordinate renewal activities across assigned Ocean and L&S products to ensure continuity of customer contracts and revenue retention. Opportunity Management • For assigned accounts, support new RFQs and opportunities from new logos. • Coordinate with internal stakeholders across Solution, Product, CIM and Legal to progress opportunities effectively. • For MCL opportunities, follow the agreed process and ensure opportunity management progresses as planned. • Ensure the appropriate level of Legal involvement and effective coordination with the IS Account Owner, Team Leaders and relevant Product stakeholders. • Where customers require offers in a specific format, provide the necessary support to the IS Account Manager to ensure the offer is prepared accordingly. Customer Success & Conversion • Manage operational and commercial escalations through effective stakeholder engagement and follow-through. • Lead regular customer reviews to evaluate performance, identify improvement opportunities, and align on future priorities. • Drive conversion of contracted wins (CW) into realized business across assigned Ocean and Logistics & Services portfolios. • Support conversion of Air, LCL, CHB, Managed Ground Freight (MGF), and other logistics opportunities in partnership with Sales and Product teams. • The resource should also develop a good understanding of solutioning and implementation methodologies. Qualifications: • Bachelor's degree in business administration, Logistics, Supply Chain, International Business, or a related field. • Minimum 4-5 years of experience in logistics, freight forwarding, shipping, or supply chain. • Good understanding of transportation and logistics products and services. • Excellent English communication skills (spoken and written). • Strong customer service and relationship management skills. • Excellent stakeholder management and influencing skills. • Strong analytical, problem-solving, and organizational abilities. • Process-oriented with strong attention to detail. • Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment. • Team player with the ability to collaborate across multiple functions. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.   We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.