Customer Success Specialist

Job description

**Educational Requirements** Bachelor of Engineering,MBA **Service Line** Quality **Responsibilities** Supports end to end customer success across IT consulting and implementation in software engineering automation. Works with consultants and delivery teams to ensure customer requirements are clearly understood, consulting outcomes are actionable, and implementations using tools, platforms, Generative AI, and Agentic AI progress as planned. Tracks adoption and outcomes, flags risks to value realization, and helps capture success stories and lessons learned for wider organizational reuse and impact. **Preferred Skills:** Technology->Artificial Intelligence->Artificial Intelligence - ALL Foundational->SDLC->Requirement Analysis