Customer Support Engineer

Job description

Join us in shaping the future of engineering software support At Siemens Digital Industries Software, we empower innovators to transform the everyday. We are looking for a Customer Support Engineer to join our global team supporting Licensing and Installation for Simulation products. This role is based in India and offers the opportunity to work with customers and colleagues around the world on critical technical topics across Windows and Linux environments. If you are passionate about solving complex technical issues, enjoy working directly with customers, and thrive in an international team, this could be an excellent opportunity for you. Your role As a Customer Support Engineer, you will provide technical support for licensing and installation topics related to Simulation products. You will help customers resolve technical issues, guide them through deployment and configuration challenges, and work closely with internal teams to drive issue resolution and product improvement. You will also play an important role in assessing technical issues, understanding customer impact, and ensuring the right level of prioritization and follow-up across support cases. Key responsibilities Provide technical support for licensing systems, license servers, installation, deployment, and environment configuration Troubleshoot customer issues across Windows and Linux platforms Assess and prioritize support cases based on customer impact and business urgency Work directly with customers to diagnose issues, clarify requirements, and provide effective solutions Determine when issues should be escalated and formally reported to product development Clearly communicate technical problems, findings, and business impact to internal engineering and development teams Support customers in deploying and configuring software in complex IT environments Collaborate with a global support team to ensure timely and high-quality case handling Share technical knowledge and best practices with colleagues Provide guidance to less experienced team members when needed Contribute feedback to improve products, support processes, and customer experience Required skills and experience Strong experience in technical troubleshooting Good knowledge of Windows and Linux operating systems Experience with licensing systems / license servers Experience in software installation, deployment, and environment configuration Strong communication skills, with the ability to explain technical topics clearly to customers and internal stakeholders Ability to work effectively in a global team environment Customer-focused mindset with strong problem-solving skills Ability to manage multiple priorities and exercise sound judgment in complex situations What will help you stand out Experience in technical support for engineering or enterprise software Experience working with global customers in a customer-facing role Ability to analyze issues methodically and drive them to resolution Confidence working independently while collaborating across teams and regions Experience mentoring or supporting junior team members **About The Team**You will join a global support organization focused on delivering high-quality technical assistance for Simulation customers. The team works across regions and functions, partnering closely with customers, support colleagues, and product development teams to resolve issues and continuously improve the customer experience.