Customer Support Executive- (Email & Chat- Non-voice)

Job description

Title: Customer Operations Executive. Function: Supply Chain Location: Powai Shift Timing:3.30PM to 12.30AM (Transport provided) Work Mode: Hybrid Week Off: Sat & Sun fixed off. KEY ACCOUNTABILITIES : • Monitor incoming orders and delivery blocks to identify loads requiring appointments and proactively flag service risks before they materialize. • Book and manage delivery appointments in the customer scheduling portals , including handling exceptions, short-lead requests, and rescheduling needs. • Update and confirm delivery appointment dates/times in SAP (ZOUT) so that downstream carrier communication (EDI) flows correctly. • Act as the primary scheduling contact via the shared DeliveryScheduling.Support@genmills.com inbox, responding to carrier and stakeholder requests through email-based communication. • Manage reschedule and cancellation requests with carriers and COS partners, and support urgent late-afternoon/Friday coverage for priority and emergency situations per the agreed escalation path. MINIMUM QUALIFICATIONS: • Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) • 0–2 years of experience in customer service, logistics, or order management (relevant internship experience considered). • Strong attention to detail and accuracy when working across multiple systems and high transaction volumes. • Effective written communication skills, with the ability to manage carrier and stakeholder correspondence professionally over email. • Willingness and ability to work hours aligned to North America Customer Fulfillment, including support for urgent late-afternoon coverage when required. • Proficiency with Microsoft Office (Excel, Outlook).