Customer Support Executive- (Email & Chat- Non-voice)

Job description

**Title**: Customer Operations Executive. **Function**: Supply Chain **Location**: Powai **Shift Timing**:3.30PM to 12.30AM (Transport provided) **Work Mode**: Hybrid **Week Off**: Sat & Sun fixed off. **KEY ACCOUNTABILITIES** : - Monitor incoming orders and delivery blocks to identify loads requiring appointments and proactively flag service risks before they materialize. - Book and manage delivery appointments in the customer scheduling portals , including handling exceptions, short-lead requests, and rescheduling needs. - Update and confirm delivery appointment dates/times in SAP (ZOUT) so that downstream carrier communication (EDI) flows correctly. - Act as the primary scheduling contact via the shared DeliveryScheduling.Support@genmills.com inbox, responding to carrier and stakeholder requests through email-based communication. - Manage reschedule and cancellation requests with carriers and COS partners, and support urgent late-afternoon/Friday coverage for priority and emergency situations per the agreed escalation path. **MINIMUM QUALIFICATIONS:** - Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) - 0–2 years of experience in customer service, logistics, or order management (relevant internship experience considered). - Strong attention to detail and accuracy when working across multiple systems and high transaction volumes. - Effective written communication skills, with the ability to manage carrier and stakeholder correspondence professionally over email. - Willingness and ability to work hours aligned to North America Customer Fulfillment, including support for urgent late-afternoon coverage when required. - Proficiency with Microsoft Office (Excel, Outlook).