Customer Support Executive

Job description

**Company Description** iEnergizer is a leading Business Process Outsourcing (BPO) provider delivering end-to-end customer management solutions for global brands, including several Fortune 500 companies. The company supports clients across diverse industries such as healthcare, banking, financial services, insurance, gaming, publishing, and legal. Acting as a trusted partner and extension of clients' operations, iEnergizer focuses on high-quality service, cost efficiency, and an exemplary customer experience. As a mid-sized organization, it offers scalable resources while remaining agile and customer-focused, providing an innovative environment driven by continuous improvement. **Role Description** This is a full-time, on-site Customer Support Executive role based in Chennai. The Customer Support Executive will handle inbound and outbound customer interactions via phone, email, and online channels, addressing inquiries, resolving issues, and providing accurate product and service information. The role involves troubleshooting basic technical problems, documenting interactions in internal systems, and following established procedures to ensure timely resolution. The executive will monitor customer satisfaction, escalate complex cases when needed, and collaborate with internal teams to improve processes and service quality. The position requires adherence to performance targets, shift schedules, and company policies while maintaining a professional and empathetic approach in all customer communications. **Qualifications** - Strong Customer Support and Customer Service skills, with the ability to handle high-volume interactions professionally and efficiently. - Experience in maintaining Customer Satisfaction through effective communication, problem-solving, and follow-up. - Capability to provide Online Support across multiple channels, including chat, email, and web-based platforms. - Basic Technical Support skills to troubleshoot common issues and guide customers through resolutions. - Excellent verbal and written communication skills in English; proficiency in additional regional languages is an advantage. - Ability to work in a structured, target-driven environment with flexibility for shift work, including weekends or holidays if required. - Strong interpersonal skills, patience, and an empathetic, customer-focused mindset. - Prior experience in BPO or customer contact centers is preferred; a high school diploma or bachelor’s degree in any discipline is beneficial.