Customer Support Executive

Job description

**Primary Responsibilities:** - Act as a liaison between sellers and shipment executives. - Manage and resolve conflicts with upset clients by providing satisfactory solutions. - Follow up with shipping services to ensure timely deliveries. - Maintain and organize client data. - Develop effective communication channels between sellers and courier services. - Monitor and assess client satisfaction levels. - Handle client requests and troubleshoot problems effectively. **Requirements:** - Graduate in any field with 01-year experience - Experience in customer service or similar roles preferred. - Strong coordination and time management skills. - Ability to innovate solutions and manage irritate customers. - Fluent in English communication. - Proficiency in MS Excel - Eagerness to learn new techniques to enhance client success. - Capable of working well under pressure.