Customer Support Executive Officer

Job description

Responsibilities: - • Collect daily sales figures from the dealerships where he / she is handling. - • Ensuring all Cash / Cheque payments are collected from the customers and deposited into the company bank account on time and receipt of the same is provided to the customers. - • Update and maintain all statutory related documents, book of accounts and make it available for validation by the audit team at any time. - • Resolve all queries of the Customer/ Bank on-time. - • Maintain a high level of customer satisfaction. - • Constantly coordinate with the respective regional department in HO and also with GL/ Treasury department. - • Follow-up constantly for the TDS details and keep necessary stake holders updated. - • Securely maintain all Branch related statutory registers, notices, Petty cash/stamp/imprest /safe keys. - Branch Coordination with Head office and Regional office. - • Explore Up-selling and cross selling opportunities with the customers. - • Follow-up on HP termination and growth of Refinance business