Customer Support Executive-PR

Job description

**Job Title:** Customer Support Executive **Job Summary:** We are looking for a customer-focused and enthusiastic Customer Support Executive to join our team. The candidate will be responsible for handling customer queries, providing timely resolutions, ensuring a seamless customer experience, and maintaining high customer satisfaction through calls, chats, and emails. **Key Responsibilities:** - Handle inbound and outbound customer calls. - Resolve customer queries and complaints in a professional and timely manner. - Provide accurate information about NoBroker's products and services. - Follow up with customers to ensure issue resolution. - Maintain records of customer interactions in the CRM system. - Coordinate with internal teams for escalations and issue resolution. - Achieve customer satisfaction and quality metrics. **Requirements:** - Minimum qualification: 12th Pass / Graduate. - Excellent communication skills in English and Hindi. - Basic computer knowledge and typing skills. - Strong problem-solving and interpersonal skills. - Ability to work in a fast-paced environment. - Prior experience in customer support/BPO is preferred but freshers with good communication skills can also apply. **Salary & Benefits:** - Salary: As per company standards (based on experience). - Performance-based incentives. - Career growth opportunities. - Training and development programs. - Friendly and professional work environment.