Customer Support Executive

Job description

**Role & responsibilities** **Key Responsibilities** - Execute the order entry and order fulfillment process for assigned businesses and customers, including priority and foundational accounts - Maintain strong product, application, and service knowledge across the business portfolio - Build and strengthen customer relationships by understanding needs and gathering market insights - Coordinate activities across Commercial, Quality, Supply Chain, and Customer Service teams - Proactively identify and resolve operational challenges - Ensure service levels are maintained as per business priorities - Recommend optimal and cost-effective solutions aligned with customer requirements and company capabilities **Preferred candidate profile** **Qualifications** - Bachelors degree (mandatory) **Required Skills** - Sales Order Processing. - Knowledge of Order-to-Cash processes - Experience with SAP or any other ERP - Understanding of Export processes and Incoterms (good to have) - Knowledge of Letters of Credit (good to have) **Additional Note** - Flexibility to work across international time zones is essential