Customer Support Executive -SS

Job description

**Role & responsibilities** **Customer Support Roles & Responsibilities (NoBroker.com)** **1. Customer Interaction & Support** - Handle customer queries through calls, emails, chat, and support tickets. - Assist users with property search, listings, subscriptions, payments, and service-related concerns. **2. Issue Resolution** - Identify customer problems and provide timely resolutions. - Escalate unresolved or complex issues to relevant departments. - Ensure proper follow-up until complete issue closure. **3. Product & Service Guidance** - Explain NoBroker products, plans, and value-added services to customers. - Guide customers on using the NoBroker app and website effectively. **4. Complaint Management** - Manage customer complaints professionally and maintain service quality standards. - Maintain positive customer experience during difficult situations. **5. Coordination With Teams** - Coordinate with sales, operations, legal, field staff, and service teams for smooth service delivery. - Schedule service requests and appointments when required. **6. CRM & Documentation** - Update customer interactions, complaints, and resolutions in CRM systems. - Maintain accurate records of calls, tickets, and follow-ups. **7. Customer Retention & Satisfaction** - Build strong customer relationships through effective communication. - Ensure high customer satisfaction (CSAT) and retention rates. - Collect customer feedback to improve processes and services. **Preferred candidate profile** Candidate should know to speak English , HIndi , kannada and Tamil for further information kindly connect meon whatsapp : 9620294657 ( Stephan )