Customer support & Sales Executive BY Aprajita Sharma

Job description

**Roles and Responsibilities** - Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. - Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs. - Provide accurate information about products/services to customers through effective communication. - Escalate complex issues to senior team members or supervisors when necessary.