DAAS - Principal Consultant

Job description

**Professional Summary** DaaS professional with **10+ years of experience in Digital Workplace and Endpoint Services**, specializing in **end-to-end device lifecycle management, DaaS transformation programs, and vendor ecosystem governance**. Proven track record of delivering **scalable, cost-efficient, and user-centric DaaS solutions** across global enterprises. Demonstrated expertise in **service design, commercial models, SLA governance, and large-scale device rollouts**, with strong alignment to ITIL and modern workplace frameworks. **Key Skills** **DaaS & Functional Expertise** - Device Lifecycle Management (Procure Deploy Support Refresh Decommission) - DaaS Operating Model Design - Vendor & Contract Management - SLA / KPI / XLA Definition & Governance - Cost Optimization & Commercial Models **Technical Skills** - Endpoint Management: Microsoft Intune, Autopilot, SCCM - ITSM Platforms: ServiceNow - Device Configuration & Asset Management - Security & Compliance (Patch, Encryption, Zero Trust alignment) **Program & Delivery Skills** - Large-scale Rollouts & Refresh Programs - Managed Services Transition - Stakeholder & Client Engagement - Risk Management & Escalation Handling **Professional Experience** **Key Responsibilities:** - Designed and implemented **end-to-end DaaS solutions**, covering provisioning, lifecycle management, and support models - Defined **service operating model**, including SLAs, governance frameworks, and delivery processes - Led **multi-vendor ecosystem management**, including OEMs, logistics providers, and managed service partners - Integrated DaaS with enterprise platforms (ITSM, endpoint, identity systems) - Oversaw transformation programs ensuring **minimal business disruption during transition** - Established continuous improvement initiatives to enhance **service performance and user satisfaction** **Key Achievements:** - Improved SLA adherence and reduced device turnaround time through lifecycle optimization - Enhanced end-user experience via **zero-touch / automated provisioning model** - Delivered cost efficiencies through optimized vendor and commercial models **Certifications** - ITIL 4 Foundation - Microsoft Endpoint Administrator (MD-102) - PMP / PRINCE2 - SAFe Agile (preferred) **Tools & Technologies** - Endpoint: Intune, SCCM, Autopilot - ITSM: ServiceNow - Asset & CMDB Platforms - Collaboration: Microsoft 365 **Key Metrics / Impact** - Delivered **end-to-end lifecycle optimization** improving service efficiency - Strengthened SLA governance and vendor performance adherence - Enabled **automation-driven provisioning and support improvements** - Drove improvements in **user experience and operational consistency** **Strengths** - Strong ownership of **device lifecycle and managed services delivery** - Ability to manage **complex multi-vendor ecosystems** - Proven track record in **large-scale transformation programs** - Excellent stakeholder management and communication skills