Data & Analytics Data Platform Lead

Job description

Job Description - -------------- **Key Responsibilities** **Data Platform Operations \& Administration** . Lead the day-to-day operations, support, and administration of Data \& Analytics platforms. . Ensure platform stability, availability, performance, and operational excellence across supported environments. . Monitor platform health and proactively identify, troubleshoot, and resolve issues. . Establish and maintain operational procedures, standards, and documentation. . Coordinate platform support activities across internal teams and external vendors. . Develop and maintain operational roadmaps to improve platform reliability and supportability. **Platform \& Application Administration** . Provide system administration and platform management for: o Teradata o Oracle Databases o Oracle Business Intelligence Applications (OBIA) o SAP Business Objects o Microsoft Power BI o Tableau o SAS o Informatica PowerCenter o Informatica MDM o Other Data \& Analytics applications and tools . Manage platform configurations, user administration, access controls, scheduling, and system maintenance activities. . Administer platform security in accordance with organizational standards and regulatory requirements. . Coordinate software licensing, environment management, and vendor support engagements. . Support capacity planning and performance optimization initiatives. **Database Administration** . Lead administration activities for enterprise Oracle and Teradata database environments supporting analytics workloads. . Coordinate database maintenance, tuning, monitoring, backup validation, and recovery testing activities. . Partner with database administrators and infrastructure teams to ensure optimal database performance and availability. . Support data platform reliability, scalability, and business continuity objectives. **Upgrade \& Release Management** . Plan, coordinate, and oversee platform upgrades, patches, hotfixes, and version migrations. . Evaluate platform releases and assess impacts to existing integrations, reports, and users. . Coordinate testing, deployment, and validation activities across multiple environments. . Ensure successful transition of changes into production environments with minimal business disruption. . Maintain platform currency in alignment with vendor support requirements. **Incident, Problem \& Service Request Management** . Own day-to-day management and resolution of ServiceNow incidents, requests, and operational support tickets. . Prioritize workload based on business impact, severity, and service-level agreements (SLAs). . Coordinate cross-functional troubleshooting efforts to rapidly resolve platform issues. . Lead root-cause analysis and implement corrective actions for recurring incidents. . Monitor ticket trends and develop continuous improvement initiatives to reduce support volumes. **Vendor \& Stakeholder Management** . Serve as the primary operational contact for platform vendors and support providers. . Manage vendor escalations and support cases through resolution. . Partner with Data \& Analytics teams, business stakeholders, infrastructure teams, and security teams to address platform needs. . Communicate platform status, risks, planned maintenance, and ongoing initiatives to leadership and stakeholders. **Governance, Compliance \& Continuous Improvement** . Ensure platforms comply with established security, governance, audit, and operational standards. . Maintain accurate system inventories, architecture documentation, and operational procedures. . Identify opportunities to automate administrative tasks and improve operational efficiency. . Implement best practices for monitoring, maintenance, performance management, and platform support. . Support disaster recovery planning, testing, and operational readiness activities. ________________________________________ **Qualifications Education** . Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field. . Equivalent combination of education and experience may be considered. . Master's degree preferred. **Experience** . 7 years of experience supporting enterprise Data \& Analytics platforms, databases, or business intelligence environments. . 3 years of experience leading platform operations, system administration, or technical support teams. . Experience managing enterprise application upgrades, system maintenance, and production support activities. . Experience supporting large-scale data and analytics environments with multiple integrated platforms. **Technical Skills** . Strong experience administering and supporting: o Teradata o Oracle Databases o Oracle Business Intelligence Applications (OBIA) o SAP Business Objects o Microsoft Power BI o Tableau o SAS o Informatica PowerCenter o Informatica MDM . Knowledge of database administration concepts, SQL, performance tuning, and platform monitoring. . Experience with incident, problem, and change management processes. . Experience using ServiceNow or comparable IT Service Management (ITSM) platforms. . Understanding of platform security, authentication, authorization, and access management. . Familiarity with enterprise batch processing, scheduling, and operational support functions. **Leadership \& Professional Skills** . Strong operational leadership and service management skills. . Excellent troubleshooting and problem-solving abilities. . Ability to manage multiple priorities in a fast-paced production environment. . Strong verbal and written communication skills. . Proven ability to build relationships across technical and business teams. . Strong organizational, planning, and execution capabilities. ________________________________________ **Preferred Qualifications** . Experience supporting highly regulated enterprise environments. . ITIL Foundation or related IT Service Management certification. .