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Data \& Analytics Data Platform Lead Key Responsibilities Data Platform Operations \& Administration • Lead the day-to-day operations, support, and administration of Data \& Analytics platforms. • Ensure platform stability, availability, performance, and operational excellence across supported environments. • Monitor platform health and proactively identify, troubleshoot, and resolve issues. • Establish and maintain operational procedures, standards, and documentation. • Coordinate platform support activities across internal teams and external vendors. • Develop and maintain operational roadmaps to improve platform reliability and supportability. Platform \& Application Administration • Provide system administration and platform management for: o Teradata o Oracle Databases o Oracle Business Intelligence Applications (OBIA) o SAP Business Objects o Microsoft Power BI o Tableau o SAS o Informatica PowerCenter o Informatica MDM o Other Data \& Analytics applications and tools • Manage platform configurations, user administration, access controls, scheduling, and system maintenance activities. • Administer platform security in accordance with organizational standards and regulatory requirements. • Coordinate software licensing, environment management, and vendor support engagements. • Support capacity planning and performance optimization initiatives. Database Administration • Lead administration activities for enterprise Oracle and Teradata database environments supporting analytics workloads. • Coordinate database maintenance, tuning, monitoring, backup validation, and recovery testing activities. • Partner with database administrators and infrastructure teams to ensure optimal database performance and availability. • Support data platform reliability, scalability, and business continuity objectives. Upgrade \& Release Management • Plan, coordinate, and oversee platform upgrades, patches, hotfixes, and version migrations. • Evaluate platform releases and assess impacts to existing integrations, reports, and users. • Coordinate testing, deployment, and validation activities across multiple environments. • Ensure successful transition of changes into production environments with minimal business disruption. • Maintain platform currency in alignment with vendor support requirements. Incident, Problem \& Service Request Management • Own day-to-day management and resolution of ServiceNow incidents, requests, and operational support tickets. • Prioritize workload based on business impact, severity, and service-level agreements (SLAs). • Coordinate cross-functional troubleshooting efforts to rapidly resolve platform issues. • Lead root-cause analysis and implement corrective actions for recurring incidents. • Monitor ticket trends and develop continuous improvement initiatives to reduce support volumes. Vendor \& Stakeholder Management • Serve as the primary operational contact for platform vendors and support providers. • Manage vendor escalations and support cases through resolution. • Partner with Data \& Analytics teams, business stakeholders, infrastructure teams, and security teams to address platform needs. • Communicate platform status, risks, planned maintenance, and ongoing initiatives to leadership and stakeholders. Governance, Compliance \& Continuous Improvement • Ensure platforms comply with established security, governance, audit, and operational standards. • Maintain accurate system inventories, architecture documentation, and operational procedures. • Identify opportunities to automate administrative tasks and improve operational efficiency. • Implement best practices for monitoring, maintenance, performance management, and platform support. • Support disaster recovery planning, testing, and operational readiness activities. ________________________________________ Qualifications Education • Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field. • Equivalent combination of education and experience may be considered. • Master's degree preferred. Experience • 7 years of experience supporting enterprise Data \& Analytics platforms, databases, or business intelligence environments. • 3 years of experience leading platform operations, system administration, or technical support teams. • Experience managing enterprise application upgrades, system maintenance, and production support activities. • Experience supporting large-scale data and analytics environments with multiple integrated platforms. Technical Skills • Strong experience administering and supporting: o Teradata o Oracle Databases o Oracle Business Intelligence Applications (OBIA) o SAP Business Objects o Microsoft Power BI o Tableau o SAS o Informatica PowerCenter o Informatica MDM • Knowledge of database administration concepts, SQL, performance tuning, and platform monitoring. • Experience with incident, problem, and change management processes. • Experience using ServiceNow or comparable IT Service Management (ITSM) platforms. • Understanding of platform security, authentication, authorization, and access management. • Familiarity with enterprise batch processing, scheduling, and operational support functions. Leadership \& Professional Skills • Strong operational leadership and service management skills. • Excellent troubleshooting and problem-solving abilities. • Ability to manage multiple priorities in a fast-paced production environment. • Strong verbal and written communication skills. • Proven ability to build relationships across technical and business teams. • Strong organizational, planning, and execution capabilities. ________________________________________ Preferred Qualifications • Experience supporting highly regulated enterprise environments. • ITIL Foundation or related IT Service Management certification. • Vendor certifications related to Oracle, Teradata, Informatica, Power BI, Tableau, SAS, or SAP technologies. • Experience leading platform