Data Operations Analyst Customer Experience

Job description

**Job Description** **Key Responsibilities:** • **Data Cleaning and Preprocessing**: Clean and structure data to remove inaccuracies, inconsistencies, and duplicates. Prepare datasets through normalization, transformation, and encoding. • **Data Quality Management:** Monitor and audit data quality on a regular basis, implementing actions to maintain and continuously improve data standards. • **Data Enrichment:** Gather and integrate additional customer-related data (primarily from Salesforce CRM), ensuring accuracy, timeliness, and alignment with the defined data architecture. Ensure compliance with data governance and regulatory requirements. • **Data Modeling:** Develop and maintain data models to support business needs, including segmentation, structuring, and analytical use cases. • **Master Data Management:** Contribute to and execute the Master Data Management strategy and roadmap. • **Customer Experience Data Strategy Support:** Support the implementation of data collection, storage, and modeling strategies for the Customer Experience function. • **Documentation & Enablement:** Develop documentation and training materials to support stakeholders and embed Master Data Management best practices. • **Stakeholder Management:** Build strong working relationships and foster effective communication with data owners and stakeholders across functions and geographies. **Requirements** • **Education:** Graduate degree in a relevant field (e.g., Finance, IT, Computer Science) or equivalent work experience • **Language**: Fluent or native English (written and spoken) • **Technical Skills:** - Advanced MS Excel - Experience with Salesforce - Knowledge (novice to intermediate) of SQL, Python, -R, or Power BI is a strong asset • **Experience** • Minimum 3-5 years overall experience, minimum 2+ years in data management, including: - Processing and managing data from multiple sources - Driving data quality improvement initiatives using root cause analysis - Interfacing with business stakeholders • Experience in a corporate business environment • **Soft Skills:** - Ability to operate effectively in a complex, global matrix organization - Proactive, autonomous, and solution-oriented mindset - Strong communication skills with the ability to engage and influence stakeholders - Adaptable and flexible - Well-organized, with strong prioritization skills and a focus on delivering high-quality outputs on time