Data Operations Analyst Customer Experience

Job description

Job Description Key Responsibilities: • Data Cleaning and Preprocessing: Clean and structure data to remove inaccuracies, inconsistencies, and duplicates. Prepare datasets through normalization, transformation, and encoding. • Data Quality Management: Monitor and audit data quality on a regular basis, implementing actions to maintain and continuously improve data standards. • Data Enrichment: Gather and integrate additional customer-related data (primarily from Salesforce CRM), ensuring accuracy, timeliness, and alignment with the defined data architecture. Ensure compliance with data governance and regulatory requirements. • Data Modeling: Develop and maintain data models to support business needs, including segmentation, structuring, and analytical use cases. • Master Data Management: Contribute to and execute the Master Data Management strategy and roadmap. • Customer Experience Data Strategy Support: Support the implementation of data collection, storage, and modeling strategies for the Customer Experience function. • Documentation & Enablement: Develop documentation and training materials to support stakeholders and embed Master Data Management best practices. • Stakeholder Management: Build strong working relationships and foster effective communication with data owners and stakeholders across functions and geographies. Requirements • Education: Graduate degree in a relevant field (e.g., Finance, IT, Computer Science) or equivalent work experience • Language: Fluent or native English (written and spoken) • Technical Skills: • Advanced MS Excel • Experience with Salesforce • Knowledge (novice to intermediate) of SQL, Python, -R, or Power BI is a strong asset • Experience • Minimum 3-5 years overall experience, minimum 2+ years in data management, including: • Processing and managing data from multiple sources • Driving data quality improvement initiatives using root cause analysis • Interfacing with business stakeholders • Experience in a corporate business environment • Soft Skills: • Ability to operate effectively in a complex, global matrix organization • Proactive, autonomous, and solution-oriented mindset • Strong communication skills with the ability to engage and influence stakeholders • Adaptable and flexible • Well-organized, with strong prioritization skills and a focus on delivering high-quality outputs on time