Debt Management Manager

Job description

**Job Purpose** This position is open with Bajaj Finance ltd. **Duties and Responsibilities** Duties and Responsibilities: - Planning - Coordination with business stakeholders to understand their problems and pain points. - Understand any process changes that are being initiated. Detail out the needs and expectations for fixing, enhancing and improving collections systems and applications. - Identify and align with business on projects/ initiatives for driving efficiency and effectiveness of collections systems and applications. - Propose new solutions and capabilities to be implemented. Align with business team and get approvals. - System Management Enhancements - Monitor and review existing applications and systems. Identify issues and concerns. Seek additional feedback from field teams. Work with IT team and Collections teams to address and resolve. - Apart from the high priority projects identified in the AOP, regularly communicate with various teams to understand other BAU/ ad-hoc requirements and drive system changes for the same. - Identify risks and create business continuity plans for key processes. - Work with various business stakeholders to detail out the requirements for changes in IT systems. Collate, analyse and Create the Business Requirements Document (BRD). - In collaboration with the IT team, explore and assess available solutions in the market. Conduct PoC for existing solutions. Also explore options to build the solutions in-house/ through a technology vendor. - Partner with the IT team to conduct cost-benefit analysis of various options and budgeting. Discuss with business and get approval. - Discuss technical feasibility and compatibility of solution with IT team. Work with concerned stakeholders to close commercial negotiations and finalise. - Drive program management of technology development. Track and report milestones. Provide clarity to development team on specific queries/ areas. Escalate any issues and drive resolution. - Work with team to do functional and user acceptance testing of the new/ reworked systems. Partner with the IT team to address any bugs or issues and productionise. Ensure production sanity by implementing with a control group. - Make other COE teams aware of new solutions; ensure seamless integration of processes and systems. - Create training documents and other material to educate users about the new/ reworked systems. Go live with user training. Where required (in case of significant changes), conduct training sessions. - Drive and monitor change management for new/ reworked systems. - Support other teams and provide technical expertise consulting on any new policies or process changes that are being introduced. - Team Management: - Participate in selection process to identify the right talent for positions within the team - Determine individual training needs and development plans to build expertise and enhance skills in the team - Set objectives, conduct reviews and close appraisal processes for the team as per timelines **Required Qualifications and Experience** Required Qualifications and Experience: - A minimum of about 8 yearsexperience in same field and overall 5 years of experience - Post graduate from a reputed Institute - Strong knowledge of collections and Workflow and System Management - Prior experience of work in Systems domain User Management - Strong team management skills and performance drive abilities in diverse environment - Strong written and oral communication skills required along with the ability to tailor communication style both technical and non-technical audience - Experience of IT / Project management will be advantage - Interest and passion to work with highly aggressive team