Deductions,Ops & Resolution Team Lead

Job description

Kenvue is currently recruiting for a: Deductions,Ops & Resolution Team Lead What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here. Role reports to: Cash Applications Senior Manager Location: Asia Pacific, India, Karnataka, Bangalore Work Location: Fully Onsite What you will do Deductions, Operations & Resolution Team Lead Job Description: Kenvue is recruiting for a Team Lead to support its Deductions Operations & Resolution Team. As a team lead, you will coordinate and support daily operations and help drive process optimization while ensuring adherence to compliance and performance standards. This is an exciting opportunity that will offer exclusive access to a network of financial professionals worldwide. This network will help you build on your current skills and explore opportunities to grow your career at Kenvue. Within Kenvue’s Invoice to Cash team, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. Who We Are At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here. What You Will Do Leadership and People Management: • Provide direction, guidance and support to the core team, serving as a key point of escalation when needed • Build and maintain relationships with internal and external stakeholders, ensuring service levels are met and exceeded Drive Operational Excellence • Help execute against key KPIs and targets • Support enterprise technology implementation and deployment • Ensure all processes are compliant with internal and external audit requirements • Partner with cross-functional teams (Sales, Finance, Customer Services) and lead governance forums to address root causes and track performance • Process Automation: Performance manage automation, identify performance issues through root cause and corrective action analysis to maintain and improve automation effectiveness.  Use process, customer and performance knowledge to identify automation performance enhancements. Deductions/Dispute Management Oversight • End to End Deductions Ownership:• Ensure completion of activities and volume by the team and in line with SLA • Analytic Led Decision Making:• Drive insights through deduction pattern analysis, return/credit trends, threshold based write offs, and workload prioritization to reduce leakage and improve recovery • Root cause analysis and deduction resolution • Reporting & Analytics, customer deduction pattern and returns analytics • Ensure completion of monthly threshold write off What We Are Looking For Required Qualifications • Bachelor’s degree in finance, accounting, or related field. • Minimum of 5-7 years of relevant Finance experience, preferably with exposure across Disputes/Deductions Management and/or AR Reporting • Experience working in shared services or a global business services environment. • Fluent in English, with excellent communication and stakeholder management skills • Ability to work