Delivery Excellence

Job description

- You will be driving Delivery Excellence activities for 15 to 20 projects in one or more accounts in verticals. - You will contribute to improve CSAT, reduce customer complaints and customer reported defects in the deliveries of associated projects & accounts. - Be part of Customer status calls, customer reviews and enable projects addressing any issues from customer - Regularly report and discuss projects health status (RAG) with Engineering Managers/ Leaders - Contribute across engagement lifecycles for MSPs , starting pursuit ( RFP / RFI), Due diligence, Transition, Steady State & Continual service Improvement - Be part of accounts Governance reviews, Operational Reviews, Internal team meetings - Support EMs in activities like defining project methodologies, execution approach, planning, estimation, risks management and reviews. - Review project planning artifacts and engineering artifacts to ensure First Time Right / Quality at source. - Support EMs in defining KPI/ metrics for the projects, accounts, track periodically and publish to management. - Provide necessary training, orientation, mentoring to the Engineering teams on process & quality topics. - Experience of auditing projects for process compliance during the entire SDLC (Waterfall, Iterative, Agile etc.) - Contribute/ drive Quality reviews and improvement initiatives across **Knowledge areas** - SDLC (SAFe, Agile, Iterative, Waterfall etc.) - Should possess good communication & articulation skills (Oral & Written) - Knowledge of implementation of CMMI/ ISO 9001/ ISO 20K/ CSM / IQA is beneficial. - Knowledge of ALM tools like Jira, ADO, Version One, Rally etc. - Knowledge on improvement tools like ITIL / lean / six sigma will be beneficial.