Delivery Excellence Partner

Job description

**TCS Hiring for Delivery Excellence Partner** **Role:** Delivery Excellence Partner **Experience:** Relevant experience in Quality, Excellence, or Compliance roles **Job Location:** Mumbai, Delhi/NCR, Pune, Chennai **JD:** Kindly refer end of the post Interested candidates please mail with EP ID (registration number process mentioned) in the mentioned Email ID **(choudhury.amit@tcs.com)** **Please mention Skill and Location in your EMAIL SUBJECT LINE** Mandatory Requirements (How to generate your EPCN) **EPCN number is mandatory for eligibility of the interview** **Step 1:** Visit https://ibegin.tcs.com/iBegin/ **Step 2:** Click to login **Step 3:** Click New User (Register with us) **Step 4:** Select "BPO" in Areas of Interest and complete the registration (Fill the details) **Step 5:** Once completed, your TCS no. would be generated which starts from EP2025XXXX **Step 6:** You will receive the EP number on your personal e-mail ID **Eligibility:** - Minimum 15 years of regular, full-time education (10 + 2 + 3) - Relevant experience in Quality, Excellence, Compliance, or Process Improvement roles - Candidates must have a registered EP number **Skills:** - iQMS - Total Quality Management (TQM) - Basics of AI - MS Office - Advanced Excel - Quality Management - Compliance Management - Lean Methodology - Six Sigma - Audit Management - Process Excellence - Stakeholder Management **Job Description:** The Delivery Excellence Partner will be responsible for driving delivery excellence initiatives within Enterprise CBO (SCM), ensuring adherence to quality frameworks, compliance requirements, and continuous improvement practices. The role focuses on strengthening quality culture, driving process excellence, supporting audits, and enabling AI-driven quality improvements across the organization. **Must-Have Competencies:** - Strong knowledge of iQMS - Strong communication and analytical skills - Knowledge of Total Quality Management (TQM) - Basic understanding of Artificial Intelligence (AI) - Prior experience as Quality Partner, Excellence Partner, or Compliance Lead - Lean or Six Sigma Certification (Green Belt or Black Belt) - Experience in mentoring teams - Experience participating in internal and external audits **Good-to-Have Competencies:** - Excellent written and verbal communication skills - Strong MS Office and Excel proficiency - Customer-centric mindset - Strong team player - Advanced analytical capabilities **Responsibilities:** - Drive delivery excellence initiatives within Enterprise CBO (SCM). - Ensure adherence to iQMS standards and quality frameworks. - Implement and sustain Total Quality Management (TQM) practices. - Conduct internal and external audits and ensure compliance readiness. - Mentor teams on quality, compliance, and process excellence initiatives. - Identify and drive process improvement opportunities across delivery functions. - Collaborate with stakeholders to enable continuous improvement. - Support AI-driven and automation-led quality improvement initiatives. - Monitor quality metrics and drive corrective and preventive actions. - Promote a culture of quality, operational excellence, and compliance across teams.