Delivery Head

Job description

**Offshore Delivery Lead \\_Chennai and Noida** **Qualifications** **Required** - 18+ years of experience in IT delivery roles, with a focus on offshore program management. - Strong communication and coordination skills for managing offshore-onsite interactions. - Experience managing offshore delivery units of €5M–€20M with 50–200 team members. - Practical experience in resolving offshore delivery impediments - Experience managing support transformation programs on enterprise applications - SAP/S4HANA - Awareness of digital transformation trends such as SRE, automation testing, AI, and predictive analytics. **Responsibilities** **Offshore Delivery Leadership** - Lead AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery model - **Key responsibility includes end-to-end delivery of Application Management Services (AMS)** for the assigned account, ensuring service stability, operational performance, SLA/KPI attainment and customer satisfaction - **Primary operational interface for the customer** from offshore, leading governance, managing escalations, aligning priorities, and driving continuous improvement across the service. - **Drive service transformation initiatives** that improve customer experience, operational efficiency, and long-term delivery sustainability - **Influence account strategy** by identifying service risks, improvement opportunities, and investment priorities that strengthen the AMS operating model - **Ensure successful execution of mid-to-large scale programs** with coordination across offshore and onsite teams. - **Manage offshore delivery units ranging from €5M–€20M with team sizes of at least 150-200+ professionals** . - Experience in **managing support/transformation programs on enterprise applications like SAP** / **S4HANA** - Resolve day-to-day delivery impediments with a hands-on, solution-oriented approach. **Solutioning and Technology Support** - Stay updated on digital trends such as **SRE, automation, predictive analytics, AI and DevOps** . - **Collaborate with various capability units** within the organization for any support/technical interventions **People Management** - **Identify and onboard offshore talent** and support coaching and mentoring - **Support career developmen** t, mentoring, and servant leadership practices. - **Facilitate integration of offshore teams with onsite** and customer teams meetups, upskilling, and cross-skilling initiatives. **Operational and Financial Management** - **Track/reporting of operational parameters** - Revenue, margin, utilization etc., for assigned programs/accounts - Manage offshore delivery operations and coordinate with internal stakeholders and onsite teams for reporting.