Delivery Lead Senior Manager

Job description

**Skill required:** Capital Markets Services - Instrument Reference Data Management **Designation:** Delivery Lead Senior Manager **Qualifications:** BCom **Years of Experience:** 16 to 25 years **About Accenture** Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com **What would you do?** The role holder will be responsible for Leading and day to day running of the : 180-200 FTE Equity Client Services & Settlements function covering a variety of financial products across European domestic markets. Markets include UK Domestic (Crest), Italy, Spain, France, Greece and Belgium as well as emerging and Scandinavian markets. It includes Agent clear, Euro Clear, Ex-Moves, UK Domestic, Market Portfolio Settlements, Emerging markets and Reconciliations. In this role, the role holder is expected to focus on developing and transforming the team with focus on few key aspects, including but not limited to : Data driven, Control & Cross functional/Client relationship : The role holder shall have a Data driven approach to review all the key Metrics produced, along with other senior management and use this information to predict trends and spikes in work volum to plan the strategy and resourcing of their areas. In addition the role holder will build strong cross departmental & client relationships. Efficiency, Transformation & Innovation : The role holder shall be leading & driving Transformation, Change and synergies on an ongoing basis and will liaise with global and local change teams to drive efficiency and innovation for existing and new markets and will monitor trends to make the processing of business more scalable within their budgeted headcount. The role holder will have accountability for elements of their budget and will work with the business to meet any budgetary or headcount challenges without degradation to service.. The role holder shall be responsible for improving the Straight Through Processing (STP) by working with the team leads to identify root causes for exceptions and driving out inefficiencies. Client at the Centre : The role holder shall have strong client focus and should be able to put customer satisfaction first. He/She should have a track record of maintaining effective customer relations and service program through delivery of SLAs. He/She should be an expert communicator with ability to influence large cross functional groups/forums as well external stakholders. He/She would be expected to collaborate internally across the organization as well with client to deliver on Business objectives. The role holder shall lead with innovation and data driven mindset. Market knowledge : The role holder shall have a strong knowledge regarding the different market nuances & should be fully conversant with market regulations like CSDR & its impact **What are we looking for?** Qualifications : - Should have extensive experience in Capital markets especially leading front to back Securities settlements across Equity Markets at Scale - Should have led and managed Operations transformation projects and change at scale including RPA and data analytics etc and have good track record of driving productivity and efficiency - Should have led a minimum of 100+ members with global exposure in stakeholder management - Strong communication and negotiation skills Professional/Technical experience :The right candidate will be leading the Client services & settlement teams covering a variety of Equities products across domestic European markets. They will have a thorough understanding of securities settlement and up to date technical knowledge of various domestic markets settlement such as- ? Crest, Spain, Italy, Scandinavian and emerging markets like Russia etc. ? Buy-in regulations ? Exchange deliveries ? CASS/CMAR regulations and reporting ? Exchange Futures deliveries ? Corporate action trade ? Expertise in dealing with transaction and position level Reconciliations ? Knowledge of T2S and CSDR projects ? Exchange-Moves ? In addition, the candidate will need to be capable of working independent In addition, the candidate will need to be capable of working independently and innovatively with a client service mindset and have experience of running multiple teams in a high volume environment with multiple market deadlines. Knowledge of Swift Alliance, exogenous market systems and Intellimatch would be an advantage. Risk and Control Objective: - Strong risk background /culture with ability to identify future risk - Detail oriented in order to avoid, eliminate and mitigate risk - Experience of thorough contingency planning to ensure strong resiliency - Demonstrate thorough understanding of operartional front to back procedures that support IB Securities business as well as securities product - Ability to define and implement excel risk metrics to ensure process governance. Decision Making/ Problem Solving : - Ability to understand and analyse complex problem and provide effective tactical and strategic solution to clients - Excellent understanding of business strategy and apply this lens when making decision - Aptitude to operate at varying level of details ( strategic to close attention) Roles and Responsibilities: Organization : Data Driven Efficient Team - Create a strong partnership model with the Bank & other key stakeholders to transform the