Delivery manager Insurance

Job description

12–18 years in QA/Testing, with 5–6+ years in delivery leadership, managing multi-account portfolios and testing engagements within BFS (Banking & Financial Services) domain. Role & Responsibilities - Own end-to-end QE portfolio delivery for BFS accounts; act as the escalation point for quality and delivery issues. - Drive account growth and expansion through proposals, RFPs, estimations, and AI for QE service adoption within BFS clients. - Ensure high CSAT via strong stakeholder management and impactful demos. - Establish delivery governance across accounts (KPIs, risks, compliance, regulatory considerations, reviews). - Lead test improvement initiatives across coverage, efficiency, and quality metrics. - Drive adoption of AI-led QE, automation-first, and CI/CD practices across Agile/DevOps/DevSecOps. - Provide expertise across testing methodologies (integration, system, UAT, Regression, automation) with BFSI domain context. - Mentor and guide QE associates, driving talent upskilling and capability building. - Balance technical leadership and people management to deliver consistent, high-quality outcomes.