Delivery Manager - Salesforce

Job description

We are seeking a **Delivery Manager - Salesforce** to lead and oversee Salesforce delivery initiatives, ensuring successful project execution, team management and client satisfaction. This role requires deep expertise in Salesforce technologies, project management and agile methodologies, with a proven track record of managing large teams and complex engagements. **Responsibilities** - Manage Scrum or Scrum of Scrum frameworks within project teams - Plan Agile ceremonies including PI Planning, Backlog grooming, Sprint planning, Stand up, Sprint demo, review retrospectives and Definition of Done - Execute project delivery by ensuring teams meet commitments, removing impediments and providing necessary support - Report progress and metrics such as weekly reports, Agile metrics, burn down and business value - Escalate risks and issues in a timely manner for effective resolution - Oversee people management for teams of 20+ members and scale teams as needed - Handle account management including Gross Margin, P&L, T&M, Fixed bid, SOW and Revenue Target - Demonstrate in-depth understanding of product management **Requirements** - 13 to 15 years of overall experience with a focus on Salesforce configuration - Knowledge of Apex (Classes & Triggers), best practices, Async Apex, governor limits, design patterns and security aspects within the last 2 years - Expertise in Salesforce Clouds (Sales, Service, Health, Marketing, Experience) and Force.com implementations with Lightning Experience - Proficiency in integrations, related security aspects, consuming 3rd party APIs, exposing REST-based APIs from Salesforce and Salesforce OOTB standard API capabilities - Understanding of Salesforce user management and license management strategy - Familiarity with technical architecture, including components and their purposes - Understanding of engineering/coding best practices and tools used in projects - Understanding of CI/CD, including sandbox strategy, CI/CD approach and design - Understanding of test automation **Nice to have** - Background in AppExchange managed package development, including First Generation or Second-Generation package development