Deputy Area Manager - Debt Management Se...

Job description

**JOB DESCRIPTION** **Job Purpose** The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. **Duties and Responsibilities** * Achieve collections target by visiting customers/agency. * Monitor performance against set parameters and provide regular updates and providing proper guidelines. * Milestone reviewing and tracking. * Ensure legal guidelines are complied with while repossessing products. * Travelling with the RO's. * To do timely allocation of the cases of the team members. * Should be proficient in excel. * Daily tracking of the performance of the team members. * Maintain accurate records of customer interactions and transactions. * Handle escalations promptly and effectively to resolve issues. * Daily DRR (Daily Risk Report) management. * Develop and implement strategies to improve collection rates. * Counseling and grooming of his direct reportee to enhance and polish their skill sets. * Manage a team of collection officers to achieve overall targets. * Rectify problems encountered during the collection process. * Manage average collection reports to monitor and improve collection performance. * Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management. * Litigation \& Case Management. * Compliance \& Risk Mitigation. * Reporting \& Documentation. **Required Qualifications and Experience** * Achieve collections target by visiting customers/agency. * Monitor performance against set parameters and provide regular updates and providing proper guidelines. * Milestone reviewing and tracking. * Ensure legal guidelines are complied with while repossessing products. * Travelling with the RO's. * To do timely allocation of the cases of the team members. * Should be proficient in excel. * Daily tracking of the performance of the team members. * Maintain accurate records of customer interactions and transactions. * Handle escalations promptly and effectively to resolve issues. * Daily DRR (Daily Risk Report) management. * Develop and implement strategies to improve collection rates. * Counseling and grooming of his direct reportee to enhance and polish their skill sets. * Manage a team of collection officers to achieve overall targets. * Rectify problems encountered during the collection process. * Manage average collection reports to monitor and improve collection performance. * Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management. * Litigation \& Case Management. * Compliance \& Risk Mitigation. * Reporting \& Documentation. **Locations** * **Job Level:** GB03 * **Job Title:** Deputy Area Manager - Debt Management Services - Rural, RNPL, RNPL * **Job Location Country:** India * **State:** MAHARASHTRA * **Region:** West * **City:** Mumbai * **Location Name:** Mumbai - Goregaon * **Tier:** Megapolis