Deputy Area Manager - Debt Management Services - Centralization

Job description

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities - Achieve collections target by visiting customers/agency. - Monitor performance against set parameters and provide regular updates and providing proper guidelines. - Milestone reviewing and tracking. - Ensure legal guidelines are complied with while repossessing products. - Travelling with the RO's. - To do timely allocation of the cases of the team members. - Should be Profecient in excel. - Daily tracking of the performance of the team members. - Maintain accurate records of customer interactions and transactions. - Handle escalations promptly and effectively to resolve issues. - Daily DRR (Daily Risk Report) management. - Develop and implement strategies to improve collection rates. - Counsiling and grooming of his direct reportee to enhance and polish their skill sets. - Manage a team of collection officers to achieve overall targets. - Rectify problems encountered during the collection process. - Manage average collection reports to monitor and improve collection performance. - Legal Recovery for Urban NPL. - Wheels (Vehicle Finance) Repo and Legal Management. - Litigation Case Management. - Compliance Risk Mitigation. - Reporting Documentation. Required Qualifications and Experience - Should be proficent in excel.