Deputy Centre Manager - MFIB - Sales & Services

Job description

Job Summary Group Company: AU Small Finance Bank Limited Designation: Deputy Centre Manager - MFIB - Sales & Services Office Location: Proddatur Position description: Client sourcing with ETB & NTB clients, Client servicing Responsibilities Primary Responsibilities: • Achieve assigned target for sales and regular collection • Conduct center meeting as per the schedule • Ensure collection receipt agains collection • Depositing amount at branch as per company policy • Take follow up for FTOD cases • Pre-disbursement documentation process • Handle customer queries, build up customer relationship and develop brand value in the market • Conduct physical verification of customer residence to identify right client Additional Responsibilities • Clarify all customer queries in terms of ROI, charges, repayment process, Insurance etc. • Do not get involved financial or non-financial transaction with customers. • Clear queries of customer, clarify all charges, and future legal implications • Maintain decency and good behaviour while dealing customers/gaurantors • Conduct reference check from neighbours or other customers from the village to check internal conflicts among group members. • Perform tasks with sincerity and maturity , not causing any harm to the goodwill and the dignity of the client. • Maintain customer confidentiality and do not disclore information about the client to any third party. • Adhere to code of conduct of the bank. • Timely reporting to supervisors and seniors • Take responsibility of bank information and do not disclose info to any Third party - verbal, written , soft copy. • Safeguard bank assets s.a. Identity Card, SIM, Tablet, Bag, Computer Systems, Mobile/printer etc. Required Work Experience • Industry: NA • Role: Center Manager • Years of experience: 0 to 1 Key Performance Indicators Number of ETB & NTB clients disbursed, Collection efficiency, Customer relation Required Competencies • Ownership and accountability for results • Customer-centric mindset and actions • Familiar with IT tools and live tracking tools • Hard work and detail-orientation • Eager to learn and grow as a sales professional • Positive mindset, ethical and high integrity • Bias for Action and Urgency • Able to do communication in regional/local language Required Knowledge • Product/domain knowledge • Familiarity with Digital applications • Target Market Knowledge - Local Area geography familiarity • Ability to do detailed analysis on customer retention and to acquire NTB clients Required Skills • Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken • Relationship Management - Client-Centric Approach, respectful • Business tact & Negotiations - resolving Conflict Required Abilities • Physical: Physical fitness • Physical: Mental agility • Physical: Ability to do extensive field travel/work • Physical: Ability to handle work pressure and demanding clients • Other: Valid Two-Wheeler Driving License • Other: Personal 2-wheeler • Other: Own Smartphone • Other: Track record of past employment • Other: Positive reference check and clear civil report Work Environment Details 90% - Field, 10% - Office Specific Requirements • Travel: High • Vehicle: 2-wheeler • Work Permit: NA Other Details • Contract Types: Permanent • Time Constraints: As per business requirements • Compliance Related: Aherence to Code of Conduct policy of the bank • Compliance Related: Non-disclosure of confidential information about bank, clients • Compliance Related: Responsible handling of bank assets s.a. ID Card, SIM, Tablet, digital devices, Receipt book etc. • Compliance Related: Adherence of KYC guidelines as per RBI instruction