Deputy Manager - Application

Job description

**Key Responsibilities** * Digital Transformation * Support the execution of the organization's digital transformation roadmap and strategic initiatives. * Coordinate cross-functional projects to improve customer experience, operational efficiency, and process automation. * Assist in identifying and implementing emerging technologies such as AI, automation, analytics, and cloud-based solutions. * Customer Experience * Work with business and technology teams to enhance digital customer journeys across channels. * Analyze customer feedback and process data to recommend improvements that drive adoption and satisfaction. * Innovation \& Process Improvement * Identify opportunities for process optimization and digital innovation. * Support change management activities, including user adoption, training, and communication for new digital initiatives. * Stakeholder Collaboration * Coordinate with business stakeholders, IT teams, and external vendors to ensure timely delivery of digital projects. * Prepare project updates, dashboards, and presentations for leadership reviews. * Facilitate requirement gathering, solution discussions, and UAT activities. * Performance \& Governance * Track project milestones, KPIs, and digital adoption metrics. * Ensure initiatives comply with organizational policies, data privacy, cybersecurity, and regulatory requirements. * Maintain project documentation, governance artifacts, and risk logs. **Qualifications** * BE/B.Tech, MBA, or equivalent qualification preferred. * 4-7 years of experience in digital transformation, business transformation, product management, business analysis, or technology-driven initiatives. * Experience working with cross-functional teams on digital or process improvement projects. * Familiarity with Agile delivery methodologies, analytics, and digital platforms. * Strong analytical, communication, and stakeholder management skills. **Desired Attributes** * Customer-centric mindset with a passion for solving business problems through technology. * Strong project coordination and execution capabilities. * Ability to work collaboratively across business and technology teams. * Self-driven, adaptable, and eager to learn emerging digital technologies. * Strong attention to detail with excellent problem-solving skills.