Deputy Manager - Customer Services

Job description

Responsibilities Strategic Roles & Responsibilities: - • Identifying key business opportunities in the EXIM and domestic segment. • Day to day coordination with Shipping lines. • Development of new customer and sectors for domestic business. Analyze and understand customer's requirement and offer them best solutions to meet their requirement. d) Achieve target revenues & optimizing sales effort. • Maintain long-term relationship with customers to generate additional revenue for the organization. • Identify and enlarge Targeted Customer Base and Industry. • Responsible for timely submission of technically and commercially viable proposals/quotations for all enquiries received. Operational Responsibilities :- • To work closely with the Terminal Head to drive the organizations growth, product development, and geographical spread. • Develop strong relationships through regular visits or timely response to their queries of customer and Shipping line. • Participate in identifying corporate sales planning and strategies • Conduct basic marketplace intelligence and research to map business potential of existing customers as wells identify new customers. People Management: - • Ensuring Proper training, mentoring, coaching is given to the team members thereby contributing to the organizational success. • Coordination with Team Members. Qualifications Educational Qualification: • Regular Graduate. • Preferable MBA in Marketing & Sales. Experiences • 5+ Years in the domain of Logistics & Supply chain Sales, Operations & Key Accounts Management.