Deputy Manager - Debt Management Services - Debt Service Unit

Job description

**Job Purpose** This position is open with Bajaj Finance ltd. **Duties and Responsibilities** - Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management - Daily cash collection / updating and deposition Checking and updating agency/branch walk-in collection. - Cross selling the insurance and other products to walk in customers - Cash Customer Service /NPS and Audit Queries - Service branch maintenance and control - Consistent increase in penetration of CDM/Kiosk - Manage escalations with teams (Centralize/HO) for end to end resolution - Petty cash management - Maintain minimal errors in audit report published by HO. **Required Qualifications and Experience** "- Understanding of cash customer service related processes and policies. - Graduate/Post graduate fresher/with experience - Ability to work independently and towards deadlines. - Effective oral and written communication skills"