Deputy Manager - Employee Data Management (HR Shared Services)

Job description

**Deputy Manager – Employee Data Management (HR Shared Services)** **Location:** Bangalore **Experience:** 6–10 years **Shift:** Night Shift (aligned to US time zone) **Department:** HR Shared Services **Role Overview:** The **Manager – Hire to Retire (H2R)** will lead end-to-end HR service delivery operations covering the full employee lifecycle — from onboarding to offboarding — within a shared services environment. This role will be responsible for ensuring seamless service delivery, process excellence, and continuous improvement across all H2R processes while managing a global stakeholder base and a team of HR operations professionals. **Key Responsibilities:** - Oversee and manage the **entire employee lifecycle** processes including onboarding, employee data management, payroll coordination, benefits administration, performance management support, transfers, and separations. - Lead a **team of HR Shared Services associates** to ensure timely, accurate, and high-quality service delivery in line with defined SLAs and KPIs. - Act as a **single point of contact** for global/regional HR, business leaders, and COEs for Hire-to-Retire related operations. - Drive **process optimization, standardization, and automation** initiatives across the H2R value chain. - Ensure **compliance** with organizational policies, audit standards, and data privacy norms. - Manage **HR systems** (e.g., Workday, SAP, Oracle HCM, SuccessFactors) and ensure data accuracy and reporting integrity. - Partner with Payroll, Finance, IT, and other support functions for smooth cross-functional operations. - Identify and resolve operational challenges, implementing **root-cause analysis** and corrective actions. - Prepare and publish **metrics, dashboards, and governance reports** for leadership review. - Coach, mentor, and develop team members to build a high-performing HR Operations function. - Support transition and stabilization of new processes into the shared services model. **Required Skills & Experience:** - 6–10 years of total experience with a minimum of 4–5 years in **HR Shared Services / HR Operations** managing the **Hire-to-Retire** lifecycle. - Proven experience in **people management** , **service delivery** , and **stakeholder engagement** at a global or regional level. - Strong understanding of HR processes, systems, and policies (Workday / SAP / Oracle HCM preferred). - Demonstrated ability to manage metrics, SLAs, and continuous improvement projects. - Strong analytical, problem-solving, and process-orientation skills. - Excellent communication and interpersonal skills to work with cross-functional and global teams. - Flexibility to work in **night shifts (US time zone)** . **Educational Qualification:** - Bachelor’s degree in Business Administration, Commerce, or a related field. - MBA / PGDM in Human Resources preferred.