Deputy Manager - Operations and Service

Job description

Job Description - -------------- **Location Name:** Pune Corporate Office - Mantri **Job Purpose** This position is open with Bajaj Finance Limited **Duties And Responsibilities** * Implementation of cash Policy and continuous evaluation to ensure adherence to the Policy and compliance with the Authority Matrix at branches in the area assigned. * Daily cash collection / updating and deposition. * Preparing daily cash collection report and sending the same to HO. * Checking and updating agency collection. * Attending walk in customers and solving their issue and maintaining 100 % Customer satisfaction level. * Coordinating with HO/TCS to solve the customer query with in TAT * Reporting of location cash and customer service details on daily basis. * Cross selling the insurance and other products to walk in customers. * Collecting customer feedback about our service and products. Also in some location Credit person is handling the LC responsibility too. * Branch admin related works to be done with the help of admin manager as per company policy and requirement. **Required Qualifications And Experience ** Capable of interacting with customer and collection agency. * MBA with 0 - 3 years of relevant experience. * Has worked with reputed Bank/Financial Institution in Consumer Financing. * Positive attitude and team player.