Deputy Manager - Payments - UPI

Job description

**Job Purpose** Payments being a new business for BFL, ''service to customer'' will play vital role in obtaining better edge in exisiting business environment. The objective is to drive consistent development/improvement of apps and products within the Customer Service team, including CRM, IVR, Knowledge Base, Chat Bots, RPA Bot, and other relevant systems, in order to enhance customer experience, improve efficiency, and support the overall objective of providing exceptional customer service and maintaining a competitive edge in the market.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization s policiesAct with Integrity **Duties and Responsibilities** Process management- Develop and maintain apps and products within the Customer Service team **Required Qualifications and Experience** a)Qualifications - Bachelor s Degree - Understanding of Payments industry in India b)Work Experience - Minimum 2 4 years of experience in Customer Service domain working with CRM/IVR/Knowledge Base/Chat Bots, preferably with Payments expertise - Strong time management skills - Experience with CRM systems (such as Salesforce), IVR, Knowledge Base, Chat Bots, RPA Bot, or other similar technologies - Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at various levels of the organization. - Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment. - Strong problem-solving skills and attention to detail. - Ability to adapt to changing technologies and trends in the customer service and CRM field.