Deputy Manager

Job description

**Company Description** Piramal Finance Limited (formerly Piramal Capital & Housing Finance Limited) operates in the financial services sector, offering both wholesale and retail funding solutions across real estate and non-real estate segments. The organization focuses on providing accessible, customer-centric financial products supported by dedicated service teams available six days a week. Piramal Finance emphasizes secure and transparent communication, engaging only through official channels to protect customers and applicants from fraudulent activity. Prospective team members can expect to join a company that values feedback, continuous improvement, and long-term relationships with clients. The culture promotes integrity, responsibility, and a strong commitment to enhancing overall customer experience. **Role Description** The Deputy Manager role at Piramal Finance in Gorakhpur is a full-time, on-site position responsible for supporting branch operations and business growth. The Deputy Manager will oversee day-to-day activities such as managing loan applications, coordinating documentation, and ensuring adherence to internal policies and regulatory requirements. This role includes supervising team members, monitoring performance against targets, and contributing to branch-level sales and marketing initiatives for retail and wholesale finance products. The Deputy Manager will collaborate with cross-functional teams to improve customer service, resolve escalations, and ensure smooth processes from lead generation through disbursal. The position also involves preparing reports, analyzing portfolio performance, and identifying opportunities for process improvements and risk mitigation. **Qualifications** - Strong knowledge of financial services, lending products, and basic credit assessment principles, preferably in retail and real estate finance. - Proficiency in branch operations, including documentation management, compliance procedures, and adherence to regulatory guidelines. - Experience in team supervision, performance monitoring, and coordination with cross-functional stakeholders. - Customer service and relationship management skills, with the ability to handle queries, resolve issues, and maintain long-term client engagement. - Analytical and reporting abilities, including comfort with spreadsheets, MIS tools, and data-driven decision-making. - Effective communication and interpersonal skills, with the ability to work collaboratively in an on-site branch environment. - Bachelor’s degree in Finance, Business, Commerce, or a related field; a postgraduate qualification or relevant certification is an advantage. - Prior experience in banking, NBFCs, or financial services in a similar role is preferred. - High level of integrity, attention to detail, and commitment to following official communication and security protocols.