Deputy Manager - Quality

Job description

**Deputy Manager – Quality - (Nagpur)** **MAX OVERVIEW:** Max Healthcare Institute Limited (MHIL), founded in 2000, is one of India’s largest private hospital chain with 22+ healthcare facilities. Being the India's most valuable listed healthcare organizations, we have driven innovation and excellence in healthcare for 25 years. With a workforce of 35,000+, including 5,000+ clinicians and 12,000 nurses/paramedics, we deliver advanced care across key locations including Delhi NCR (Saket, SMART, Patparganj, Vaishali, BLK, Shalimar Bagh, Dwarka, Gurugram, Panchsheel Park, Noida) Mumbai, Mohali, Bathinda, Dehradun, Lucknow, and Nagpur. We also operate Max@Home–among India’s largest healthcare-at-home services in 12 cities–and Max Lab, offering 2,700+ tests in 50+ cities across North India.  **ROLES &****KEY RESPONSIBILITIES:**  - Co-ordinates with other departments in managing the quality department of the hospital. - Assisting the departments in identifying quality indicators. - Guiding departments towards method of data collection, collation and analysis of data and improvements. - Monitors continuous quality improvement initiatives in various departments of the hospital in association with link staff / Quality Coordinators and HoDs. - Assisting the departments to analyze areas of improvements based on their own recommendations through risk assessments and improve taking up performance improvement projects. - Involved in preparation of organization policies & procedures compliant with local regulatory and accreditation body standards. - Implement improvements in collaboration with the Quality team, departmental heads and Director Administration. - Works in close coordination and guidance of Director Quality, other team members & corporate office. - Supervise the working of team members. - Prepares quality objectives for individual departments in coordination with department heads. - Continuously works upon finding newer ways of improving the quality of service. - Core member of the Accreditation / Awards teams as applicable. - Responsible for the implementation and monitoring of various requirements of chapters in accreditation standards along with the other team members. - Conduct departmental audits or rounds to check compliance with hospital policies and procedures - Conduct open and closed medical record audits to check compliance with hospital policies and procedures - Plays the role of a risk manager and monitors every incident under the purview of patient and staff safety. - Analyses incident reports and maintains data of the same - Analyses sentinel events that happen within the hospital in close coordination with the quality team and other department heads and escalate through Director Administration. - Any other responsibility as deemed by the management. **Qualifications:** - Post Graduate /MBBS /BHMS /BAMS / MHA **Experience & Qualifications** - 4–7 years of experience in Quality. - Previous supervisory or team lead  **Skills:** - Strong leadership, coordination, and organizational abilities. - Excellent communication and crisis management skills. **Working Conditions** - Fast-paced, high-pressure clinical environment. - May require long hours, shift work, and availability during emergencies.