Deputy Manager - Risk Containment Unit

Job description

**Job Purpose** - To do daily fraud monitoring / tracking and provide help to reporting manager in set up various processes with an objective of zero fraud exposure. **Duties and Responsibilities** (Accountabilities associated with the job) - Analytics for monitoring suspect transactions. - Reporting the findings within timelines to the senior management. - Investigation Root Cause Analysis of fraud/dispute cases - Analysis of Direct Fraud Trends Investigation/Action to be taken for limiting the risks. - Minimizing fraud losses to ensure robust portfolio health by owning central RCU shop end to end. - Fraud loss metrics to be as per targets decided by management. - Owner of the field fraud management processes, through a central lead team, in coordination with field team. This includes closure of cases within defined TAT and with quality of field investigation reports - Review and tracking of location visits by location RCU Managers. - Support Field team with relevant triggers received from central monitoring, for them to investigate. Track investigation cases for closure. - To cause continuous improvement in RCU processes by working with centralized back end team to increase fraud catch rate. - Ensure proper handholding on all Automation process RCU projects. Continuously improvement on TAT. - Ensure error free dashboards are circulated within defined period - Propose changes suggestions in credit policy-location wise whenever required - Drive all internal process in a manner that the reporting of suspected frauds is timely, and fraud is caught before disbursal of loan to minimize fraud loss. **Major Challenges** - Understand complete various processes and prepare data reports / Dashboard - Daily/weekly/monthly fraud monitoring reports to prepared to minimize fraud. - Coordination within RCU Field team Rural Urban to ensure the field investigation is done in defined time. **Decisions** - Propose new strategy for field and HO team to prevent malpractice. - Propose changes in system and daily reporting in favor of RCU unit. - Introduce new technology or new ways to control fraud. **Interactions** - Internal Clients - Risk Team: To understand and align on policy changes and ascertain impact - Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud. - Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience - External Clients - Vendors Channel Partners: Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view. **Required Qualifications and Experience** SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) **Educational Qualifications** a) Qualifications Minimum Qualification: Graduation BE BTech MCA, MBA IT/ Operations preferred Work Experience Should at least have 1-2 years of experience in similar industry. Must have good knowledge of excel / tools like Power BI / SQL. Good knowledge of Finance business.