Deputy Manager/Territory Manager - Service Delivery /Service Engineer

Job description

Job Responsibilities. **1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT** **2 Daily review of pending complaints** **3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint** **4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target** **5 Arranging to send defective material back** **6 Raising warranty claims wherever applicable** **7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders** **Role & responsibilities**