Deputy National Lead - Operations and Service

Job description

**Job Purpose** Oversee KPI design and integration with system development and change management initiatives. Drive strategic monitoring frameworks and early warning systems aligned with organizational performance goals. **Duties and Responsibilities** 1.Collaborate with system development and change management teams to define KPIs for new and existing platforms. 2.Ensure monitoring framework evolves with system upgrades and new integrations. 3.Drive design and implementation of early warning signal systems for proactive monitoring. Followed by assessment and establishment of BCP solution for all critical processs tech solutions. 4.Align monitoring KPIs with organizational performance and availability goals. 5.Provide strategic input on monitoring tools, automation, and reporting frameworks. 6.Present system performance insights to senior management on regular basis as part of Control Charts framework and recommend short / long-term improvements **Required Qualifications and Experience** a)Qualifications - Graduate/Postgraduate in Business, Operations, or related field. - Bachelors degree in Computer Science, Engineering, or related field; Masters degree preferred. - Work Experience - 8+ years of experience in IT operations, system monitoring, or enterprise architecture. - Strong expertise in API management, system integration, and monitoring frameworks. - Proven ability to design KPIs and monitoring strategies at organizational scale. - Excellent leadership, cross-functional collaboration, and strategic thinking skills.