Digital Activation

Job description

**Purpose & Overall Relevance for the Organization:** As a Manager Content & Promo Ops (external) at client, you will support the digital execution of brand & commercial campaigns/promotions & content publishing across EU 19 markets. You will assist in successful execution of digital campaigns and content. You will collaborate with digital activation stakeholders to execute seasonal digital campaigns and content across all local digital consumer touch points. **Key Responsibilities:** - Ensure on-time in-full execution of digital campaigns in terms of content publishing & promotions on all digital channels i.e. web & app. - Execute the content briefs, web/app configurations for local brand & commercial campaigns & experiences, via content management system and commerce platform. - Ensure quality of delivery for local activations to ensure that deliverables meet the brief and agreed scope. - Work closely with planning team to manage the campaign confluence page. - Support CRM Operations to manage email communications to customers. - Work closely with Siteops and Calendar teams for the execution of the components on time. - Contribute to the implementation of success KPIs to ensure that digital activations are optimized based on results and insights. - Support quick resolution of campaign/promotion/content publishing issues on time. - Provide continuous transparency on status of activations to key stakeholders. - Seek opportunities for content automation & overall process optimization. - Support global product teams with feedback on CMS feature rollouts and provide inputs of new enhancements and automations. - Ensure smooth customer journey on all our digital channels for all campaign launches. **Knowledge, Skills and Abilities**: 1. **Soft-Skills** - Good communication skills, comfortable presenting to stakeholders at various organizational levels. - Affinity with the Brand Marketing content delivery needs, solutions and processes - Ability to handle ambiguity and untangle complex situations into actionable activities - High resilience and solution-oriented attitude 2. **Hard-Skills** - Understanding of technical and creative aspects of digital and mobile - Comfortable working with enterprise-level platforms and technologies like Confluence and Jira - Knowledge of digital IT products and capabilities - Fluent in English both verbally and written - Ability to work with and know-how of JIRA templates. **Requisite Education and Experience / Minimum Qualifications:** - Degree with focus on Business Administration, Communication or IT or related areas, or equivalent combination of education and experience - 3+ years of experience working within an eCommerce environment - Experience in managing the implementation/running of campaign delivery organizations