Digital Experience Analyst – User Testing

Job description

Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Digital Experience Analyst – User Testing Position: Software Engineer (SE) / Senior Software Engineer (SSE) Experience: 5 Yrs to 7 Yrs Category: Software Quality/Testing Main location: Pune Position ID: J0626-0061 Employment Type: Full Time Job Description: We need a Digital Experience analyst to operationally support the existing team (2 people), work on user analytics data from Mouseflow, and the optimization of our monitoring tools. We are looking for a dynamic, autonomous and motivated individual with at least 3 years of proven experience in Conversion Rate Optimization (CRO), and ideally user testing, to help us organize and manage user tests in order to provide our partners with the most accurate and efficient recommendations using tools such as Mouseflow, Qualtrics, and Ungues (or a similar tool). The candidate will work closely with our user testing team. **Your future duties and responsibilities** Key Responsibilities: - Read dashboards, understand KPIs, and formulate hypotheses based on user behavior, business context, and market knowledge - Analyze user journeys, heatmaps, funnels, and session replays to identify friction points and optimization opportunities - Combine quantitative and qualitative insights from multiple sources (analytics, user tests, feedback, previous studies, etc.) - Synthesize complex findings and translate them into concrete recommendations (testing, UX/UI improvements, additional research, etc.) - Prioritize recommendations based on business impact and implementation effort, in collaboration with product, design, and technical teams - Project management for maintenance and upgrades of internal monitoring tools in collaboration with the technical teams in charge of their creation. Competence: - Proven digital expertise, with strong understanding of digital acquisition channels (SEO, SEA, CRM, social ads, emailing, etc.) - Good understanding of core digital KPIs with at least 3 years in Website CRO - User centric mindset - Comprehensive knowledge of user testing (A/B testing, qualitative testing, feedback, screen recordings, etc.) and Google Analytics - Agile methodology - Strong observation and synthesis skills - Quickly up to speed in the role - Autonomous / Shows initiative - Good team spirit - An educator able to tailor their message to their audience (especially with non-technical partners) **Required qualifications to be successful in this role** Education Qualification: Bachelor's degree in computer science or related field or higher with minimum 5 years of relevant experience. **Together, as owners, let’s turn meaningful insights into action.** Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team—one of the largest IT and business consulting services firms in the world.