Digital experience specialist

Job description

Dear Professionals , TCS is Hiring For Digital Experience Total Experience -4Years-7Years Rel Exp-4 Years Skills - Digital Experience ,Cognix,Sys Track Location - Chennai, Kolkata ,Bangalore Date -27th-June-2026 Interview -Mode -Virtual **Technical Skills** - Handson expertise in: - **SysTrack** agent deployment, telemetry, and analytics - **Cognix for Workspace** use case implementation - Experience scoring (device, application, user sentiment) - Strong skills in: - Dashboard creation and analytics interpretation - Automation via SysTrack (scripts, triggers, remediation) - Root cause identification using experience data - Familiarity with: - Windows & macOS EUC environments - Intune / SCCM ecosystem (integration and data correlation) - Working knowledge of ITSM tools (ServiceNow preferred) **Process & Enterprise Skills** - ITIL awareness (Incident, Problem, Continual Improvement) - Experience supporting transformation programs - Ability to translate technical insights into business outcomes **Digital Experience Platform Implementation** - Deploy and configure SysTrack and Cognix components - Onboard endpoints and validate telemetry collection - Implement value builders and agreed experience use cases **Experience Analytics & Dashboarding** - Build and maintain experience dashboards: - Device Health & Performance - Application Experience - User Productivity & Sentiment - Provide actionable insights for operations and leadership - Track baseline vs posttransformation improvements **Automation & Proactive Remediation** - Design and enable SysTrack automation workflows - Implement selfheal and proactive remediation use cases - Reduce incident volumes through automation **Incident, Problem & CSI Enablement** - Support L2/L3 teams with experiencedriven RCA - Identify recurring experience degraders - Feed insights into CSIP and transformation roadmaps **Governance, Reporting & Transformation Support** - Align experience metrics with SLAs / XLAs - Support POVs, pilots, and hypercare phases - Document use cases, outcomes, and SOPs **Thanks & Regards** **RITESH RAVI** **Human Resources** **Talent Acquisition Group** **Tata Consultancy Services** **Mail to: riteshkumar.ravi2@tcs.com** **Company website : https://www.tcs.com**