Digital Senior Engineer

Job description

**ABOUT SONATASOFTWARE** SonataSoftware, with over $1.2 Billion Revenue, is a leading AI-first ModernizationEngineering company, powered by our unique PlatformationTM framework.Our 6400+ AI Engineers are helping enterprises transform from systems tointelligent business platforms leveraging partner ecosystem to drive speed,efficiency and growth. Our bouquet of Modernization Engineering Services withAI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation,and Managed Services. SonatasAI-led modernization is enabled by a powerful suite of proprietary tools andassets. At the core is the **Harmoni.AI** Enterprise Platform,which includes **Agent Bridge**-a governance and observabilityframework; **Agent Builder**-a development toolkit for fungible agentsintegrated into enterprise systems; and the **Agent Marketplace**-aninternal ecosystem for modular, reusable agents. Headquarteredin Bengaluru, India, Sonata Software has a strong global presence, includingkey regions US, UK, India, Malaysia, Mexico, Australia, DACH(Germany/Switzerland) Nordics (Finland). We are a trusted partner ofFortune 500 companies in Banking, Financial Services and Insurance; Healthcareand Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing andDistribution space. Deepcollaborations with partners like Microsoft, AWS, Salesforce, and Snowflakestrengthen our ability to deliver cutting-edge AI solutions. Our 30+years ofpartnership with Microsoft, and being part of the elite Microsoft Inner Circle,places us among the top 1% of global Microsoft partners. Sonata is nowamong the first companies to earn the **Microsoft Frontier Partner Badge** Also; SonataSoftware is proud to achieve AWS Premier Tier Status in the AWS PartnerNetwork. **Job Title-** **CPQ Admin-** **Sales OR Service/community OR CPQ** **Location- Hyderabad/Bangalore** **Roles andResponsibilities** We arehiring a versatile Salesforce Administrator to support and enhanceour Salesforce ecosystem across Sales OR Service/community OR CPQ. This role isideal for candidates with strong hands-on Salesforce administration experienceand exposure to one or more business domains such as Sales Operations,Service Operations, or Revenue/CPQ processes. Thecandidate will be responsible for platform configuration, business processautomation, reporting, production support, and continuous improvement ofSalesforce-driven workflows. 1.Salesforce Platform Administration - Configure and maintain standard custom objects, fields, record types, and page layouts - Implement: - Validation Rules - Flows (Screen, Record-Triggered, Scheduled) - Approval Processes - Assignment Escalation Rules - Manage roles, profiles, permission sets, sharing rules, and security model - Perform data migration using Data Loader / Import Wizard - Ensure data integrity, deduplication, and archival strategies - Support sandbox refreshes and deployments (Change Sets / DevOps tools) - Monitor system performance and governor limits 2. BusinessProcess Support (Any of the below domains) A. SalesCloud (Sales Operations) - Manage Lead-to-Opportunity lifecycle - Maintain opportunity stages, forecasting, and pipeline visibility - Build sales dashboards and performance reports - Partner with Sales teams to optimize KPIs B. ServiceCloud (Support Operations) - Configure and manage case lifecycle (creation, routing, escalation, closure) - Implement SLA tracking and escalation rules - Manage queues, Omni-channel routing, and support workflows - Monitor case backlog, aging, and service metrics C. CPQ /Revenue Cloud - Maintain product catalog, pricing, discount schedules, and bundles - Configure price rules and product rules - Troubleshoot quote calculation and pricing issues - Support Quote-to-Cash (QTC) processes 3.Experience Cloud (Community / Portal) - Configure and manage customer/partner portals - Enable case creation, tracking, and knowledge access via portals - Manage external user roles, sharing sets, and security - Support portal usability and performance improvements 4. ReportingAnalytics - Build dashboards and reports for: - Sales performance - Case volume SLA compliance - Escalation trends - Customer satisfaction (CSAT) - Provide periodic business and operational reports - Work with stakeholders to track and improve KPIs 5.Production Support Enhancements - Troubleshoot issues across Sales, Service, and CPQ processes - Resolve user tickets within SLA timelines - Perform root cause analysis for recurring issues - Implement minor enhancements (flows, rules, configurations) 6.Integration Data Management - Monitor integrations with external systems (ERP, billing, etc.) - Troubleshoot integration failures - Ensure data consistency across systems **QualificationsRequired Skills** - 26 years of Salesforce Administration experience - Strong hands-on experience in: - Flows automation - Validation rules and security model - Data management tools (Data Loader) - Experience in at least one domain: - Sales Cloud / Service Cloud / CPQ - Strong troubleshooting and problem-solving skills - Experience in handling production support environments **PreferredSkills** - Exposure to multiple Salesforce clouds (Sales, Service, CPQ, Experience Cloud) - Basic knowledge of Apex, SOQL, or Lightning components - Familiarity with integrations and APIs - Experience with DevOps tools (Gearset, Copado) **Certifications** - Salesforce Certified Administrator (**Mandatory**) - Any of the following (Good to have): - Sales Cloud Consultant - Service Cloud Consultant - CPQ Specialist / Admin - Experience Cloud Consultant **KeyCompetencies** - Strong understanding of business processes (Sales / Service / Revenue) - Data-driven mindset with focus on KPIs and optimization - Excellent stakeholder communication - Ability to work in a fast-paced support environment We arelooking for candidates with **strong expertise in at least one Salesforcedomain (Sales / Service / C