Digital Twin Operations & Service Engineer

Job description

**How youll make an impact** - Support global customers in maximizing asset performance through Digital Twin-based monitoring, diagnostics, reliability assessment, and predictive maintenance solutions. - Develop, configure, and maintain Digital Twin models representing substations, power quality systems, transformers, switchgear, and other power system assets. - Analyze operational and condition monitoring data to generate actionable recommendations for maintenance planning, risk mitigation, and asset lifecycle optimization. - Act as a technical interface between customers, service teams, product management, and R&D to support solution deployment, troubleshooting, and product enhancements. - Investigate equipment performance issues, perform Root Cause Analysis (RCA) and analytics to identify improvement opportunities. - Configure and manage asset hierarchies, network models, equipment parameters, equipment component tree, test reports, As built documentation. - Support condition monitoring, health analysis, risk mapping, alarm management, predictive analytics, and reliability-centered maintenance (RCM) strategies. - Contribute to new Digital Twin feature validation, testing, and customer onboarding activities. - Ensure compliance with cybersecurity, data governance, safety, quality, and regulatory requirements. - Live Hitachi Energys core values of safety and integrity while promoting innovation and customer success **Your background:** - Bachelors degree in electrical & Electronics Engineering. - 5+ years of experience in operation, maintenance, engineering, or asset management of substations, power plants, renewable energy facilities, or industrial electrical systems. - Strong understanding of high-voltage equipment, including transformers, circuit breakers, GIS, AIS, switchgear, protection systems, STATCOM, SVC, or related grid assets. - Knowledge of Digital Twin concepts, condition monitoring, predictive maintenance, asset health assessment, and data analytics is desirable. - Understanding of power system operation, electrical asset diagnostics, and failure analysis methodologies. - Exposure to cloud platforms, IoT architecture, edge computing, and industrial digitalization initiatives are an advantage. - Strong analytical, problem-solving, and customer-facing communication skills. - Self-motivated professionals capable of independently driving technical activities from concept to implementation. - Excellent verbal and written communication skills in English. **Preferred Skills** - Digital Twin Platforms - Asset Performance Management (APM) - Predictive Analytics - Power System Asset Management - Reliability Engineering (RCM, FMEA/FMECA) - Condition Monitoring & Diagnostics - Cloud & IoT Technologies (Azure, AWS, Edge Computing will be advantageous)