Director (AI-Led Delivery Leader)

Job description

**Company Description** **We're Nagarro.** We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! **Job Description** **Requirements** - Experience : 16+yrs - Strong experience in IT delivery, program management, or account management, with a strong track record of leading enterprise digital transformation initiatives. - Proven experience managing large-scale, multi-stream digital transformation programs in global delivery environments. - Strong people leadership experience with the ability to build, mentor, and lead high-performing cross-functional teams. - Demonstrated expertise in executive stakeholder management and client relationship management. - Strong client-facing experience with the ability to engage CIOs, business executives, and senior leadership teams. - Extensive experience in Agile, Scrum, SAFe, and traditional program delivery methodologies. - Strong understanding of SDLC, DevOps, governance frameworks, security, and compliance practices. - Experience managing multi-vendor engagements, distributed delivery teams, and complex program dependencies. - Strong commercial acumen with experience managing account P&L, revenue forecasting, margins, utilization, and financial governance. - Experience supporting contract negotiations, Statement of Work (SOW) creation, renewals, change requests, and commercial governance. - Exposure to one or more technology domains including Cloud (AWS, Azure, GCP), Data Engineering & Analytics, AI/Generative AI, Enterprise Applications (SAP, Salesforce, Microsoft, ServiceNow), or Modern Application Development. - Strong risk management, escalation management, and governance experience. - Excellent communication, presentation, negotiation, and executive influencing skills. - Proven ability to manage high-pressure client environments while driving successful business outcomes. - Strong analytical, strategic thinking, decision-making, and problem-solving capabilities. - Experience collaborating with presales teams on solutioning, proposals, and business growth initiatives. **Responsibilities** - Lead the end-to-end delivery of large-scale digital transformation programs across multiple business and technology domains. - Ensure successful program execution by delivering projects within agreed scope, budget, quality standards, and timelines. - Establish and manage delivery governance models, steering committees, operational reviews, and program management frameworks. - Drive program planning, estimation, dependency management, resource allocation, execution tracking, and delivery excellence. - Manage complex delivery engagements involving distributed global teams, multiple vendors, and cross-functional stakeholders. - Ensure adherence to SDLC, Agile, DevOps, security, compliance, and organizational governance standards. - Serve as the primary point of contact for executive client stakeholders, building trusted relationships and acting as a strategic advisor. - Lead client governance meetings, Quarterly Business Reviews (QBRs), executive updates, and operational review sessions. - Identify opportunities for account growth through cross-selling, upselling, and expansion of digital transformation services. - Own account financial performance, including P&L management, revenue forecasting, margin optimization, utilization, invoicing, and cost control. - Support commercial activities including contract negotiations, SOW preparation, renewals, change requests, and commercial governance. - Lead, mentor, and develop program managers, project managers, architects, engineering leads, and delivery teams to build a culture of accountability and continuous improvement. - Drive workforce planning, talent development, succession planning, hiring, and capability building to support strategic business objectives. - Proactively identify delivery, commercial, operational, and stakeholder risks and implement effective mitigation strategies. - Manage critical escalations, resolve delivery challenges, and ensure timely issue resolution through structured governance. - Monitor program performance through KPIs, SLAs, dashboards, and reporting mechanisms to ensure delivery excellence. - Collaborate with engineering, consulting, cloud, AI, data, enterprise application, and business teams to deliver integrated transformation solutions. - Contribute to strategic planning, technology roadmaps, proposal development, presales activities, and organizational growth initiatives. - Drive continuous improvement by implementing best practices, optimizing delivery processes, and enhancing client satisfaction across the portfolio. **Qualifications** Bachelor’s or master’s degree in computer science, Information Technology, or a related field.