Director, Commercial Solutions

Job description

**Essential Functions required for the job.** **Culture & Talent Leadership: Accountable for the organizational design of the Commercial Digital and Technology function. Establishes and sustains a high-performance, inclusive team culture across the India-based Commercial Digital & Technology (Commercial D&T) organization; leads with intentionality to attract,** **develop, and retain top-tier technology talent, while embedding shared values of accountability, innovation, and continuous improvement that align with and reinforce the broader operating principles.** **Commercial Domain Expertise: Possesses deep, demonstrable knowledge of pharmaceutical and biotech commercial operations spanning Sales Marketing, Omnichannel Customer Engagement, Market Access & Pricing, Commercial Analytics & Insights, Commercial Operations, and Patient Services and translates** **that domain fluency into technology strategies, system designs, and delivery frameworks that directly accelerate commercial and brand objectives at a global scale.** **Technology and Data Expertise: Lead end-to-end delivery across all applicable teams (e.g., architecture, technology, and data) and roles in both traditional waterfall and agile models; familiarity with the core commercial technology landscape, including Veeva CRM and the Salesforce suite of engagement platforms (Health cloud CRM, Data Cloud, Marketing Cloud, etc.), marketing automation and** **omnichannel orchestration, Reltio master data management (HCP/HCO), incentive compensation, and commercial data and analytics ecosystems.** **Global-Local Integration & Operational Excellence: Stand up and ensure the India GCC Commercial D&T organization functions as a fully integrated, co-accountable partner within the global delivery model not a service satellite, but a strategic node; drives operational discipline, delivery predictability, and continuous process improvement. Build out includes recruiting, onboarding, operationalizing, and expanding new Commercial DT capabilities within the India GCC.** **Compliance & Data Governance Excellence: Serves as the site authority for commercial technology compliance and data governance; ensures systems and processes adhere to applicable data privacy regulations (e.g., GDPR, HIPAA,regional equivalents), promotional and transparency requirements (e.g., Sunshine Act/Open Payments, anti-kickback considerations, applicable industry codes), and consent and customer-data management standards, maintaining a continuous state of audit readiness across all commercial-facing systems.** **Strategic Contribution & Business Alignment: Serves as a strategic partner to the Commercial D&T leadership team; brings structured thinking, sound business judgment, and a forward-looking technology perspective to planning cycles, investment decisions, and organizational design with the ability to translate ambiguous business challenges into clear, executable IT strategies.** **Executive Communication & Stakeholder Engagement: Communicates with executive presence and precision across a globally distributed stakeholder landscape including US-based senior leadership, regional business partners, and cross-functional peers; demonstrates the ability to distill complex technical and** **commercial topics into concise, credible narratives appropriate for executive, regulatory, and operational audiences.** **Domain & Industry Knowledge** - **Deep knowledge of pharmaceutical/biotech commercial operations across Sales & Marketing, Omnichannel Customer Engagement, Market Access & Pricing, Commercial Analytics, Commercial Operations, and Patient Services.** - **Working knowledge of the commercial systems landscape (e.g.,** **CRM/customer engagement such as Veeva and Salesforce, marketing automation and omnichannel platforms, Reltio HCP/HCO master data management, incentive compensation, and commercial data/analytics platforms).** - **Understanding of commercial compliance and data governance, including data privacy (GDPR, HIPAA, regional equivalents), promotional/transparency requirements, consent management, and customer-data integrity.Technical & Delivery Skills** - **Proven ability to lead end-to-end delivery across architecture,** **engineering/technology, and data teams.** - **Ability to translate commercial and brand objectives into coherent technology strategies, system designs, and delivery frameworks.** - **Skill in establishing delivery predictability, operational metrics, and continuous process improvement.** **AI Skills** **Demonstrated ability to evaluate, adopt, and govern AI/GenAI capabilities within a regulated commercial environment translating emerging AI technologies into practical, compliant, and value-generating solutions across customer engagement, marketing, and commercial analytics.** **Leadership & People Skills** - **Ability to build, scale, and sustain a high-performing, inclusive technology organization, including recruiting, onboarding, developing, and retaining top- tier talent.** - **Experience standing up or significantly expanding capabilities within a Global Capability Center (GCC) or equivalent model.** **Strategic & Business Skills** **• Structured thinking and sound business judgment applied to planning, investment decisions, and organizational design.** **• Ability to convert ambiguous business challenges into clear, executable IT strategies.** **• Capacity to operate as a co-accountable strategic partner within a global delivery model rather than a service-only function. Communication & Stakeholder Abilities** **• Executive presence and precise communication with globally distributed stakeholders, including US-based senior leadership and regional business partners.** **• Ability to distill complex technical and commercial topics into concise, credible narratives for executive, regulatory, and operational audiences.** **• Cross-cultural collaboration