Director, CRM Services

Job description

Job Summary Techno functional manager with experience of working on call planning for Pharma clients Job Responsibilities - Lead solution discovery, current-state assessment, and target-state architecture design on the Vault Salesforce Platform - Design the Vault/ CRM data model, object relationships, lifecycles, security model, and deployment approach - Define integration architecture leveraging Vault APIs, Vault Connections, Veeva Network, and enterprise iPaaS - Architect Veeva CRM-to-Vault CRM migration strategy: scope, sequencing, data mapping, parallel operations, cutover - Produce architecture artifacts: HLD, LLD, integration architecture, data flow diagrams, NFR specifications - Guide technical leads and developers on Vault design patterns; resolve technical escalations - Lead architecture review boards; ensure adherence to Veeva Vault best practices and platform limits - Drive reusability build accelerators, reference architectures, and Vault solution patterns for the practice - Support pre-sales: solution shaping, effort estimation, RFP responses, and client presentations Education - Bachelor of Engineering - Master of Technology in Information Technology or Computer Work Experience - 5-8 years of relevant experience in a pharma analytics company or with a Pharma company in an analytics role Behavioural Competencies - Teamwork Leadership - Motivation to Learn and Grow - Ownership - Cultural Fit - Talent Management Technical Competencies - Problem Solving - Lifescience Knowledge - Communication - Project Management - Attention to PL Impact - Capability Building / Thought Leadership - Scale of revenues managed / delivered - Scale of resources managed